Reconstruction Field Liaison Thomasville Restoration - 4.7 Baltimore, MD Job Details $45,000 - $52,000 a year 18 hours ago Qualifications Product presentation Customer relationship building Microsoft Outlook Project documentation Phone communication Restoration industry experience In-person customer service Residential construction experience Scanning Mid-level Inspection reporting and documentation Sales presentations Driver's License Photography for insurance inspections Customer engagement Document review Field data collection Technical Proficiency Mobile devices Full Job Description Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay:

$45,000.00 - $52,000.00 per year About Thomasville Restoration Thomasville Restoration's vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Field Liaison. This position offers a unique opportunity to support our mission of putting families' homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication. What You'll Do Conduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing Present the Thomasville Sales Presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations Capture DocuSketch 360 scans, photos, and documentation per company and carrier standards Review assignment details before each appointment including claim scope, project address, and documentation requirements Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup Use DASH, Engage (ProAssist), One Click Contractor, and DocuSketch to manage and record project data Maintain professionalism and empathy during all customer interactions, representing Thomasville's values Upload field data including photos, scans, and notes promptly and accurately Request supporting documentation such as EagleView, Hover reports, and asbestos testing when needed Provide detailed post-visit summaries to support estimating and production teams Who You Are Experienced with at least 2 years in construction, field inspection, or restoration services preferred Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software Proficient in or willing to learn DocuSketch, DASH, One Click Contractor, and related systems Highly detail oriented with a focus on accurate data collection Excellent communicator who can explain restoration processes clearly and calmly Organized with the ability to manage multiple field assignments in a fast-paced environment Tech savvy with smartphones, tablets, Outlook, Word, and Excel Holds a valid driver's license and reliable transportation Able to safely access attics, basements, roofs, and other residential or commercial areas when required Your Impact As a Field Liaison, you are the first in-person representative that homeowners and property owners meet. Your accuracy, professionalism, and empathy set the tone for the entire restoration process. By documenting sites correctly and communicating with clarity, you help families feel supported while giving our estimating and production teams the information they need to begin rebuilding. Your work ensures every project starts on the right foundation and moves forward with confidence