Manager and Head of NA Customer Quality/Warranty

Manager and Head of NA Customer Quality/Warranty Troy, MI Job Details Full-time 16 hours ago Qualifications Quality control corrective actions Six Sigma Black Belt Contract review Six Sigma Green Belt Engineering Corrective and preventive actions (CAPA) Master's degree Supervising experience Bachelor's degree in engineering Bachelor's degree Continuous improvement Team management Systems engineering Bachelor of Engineering Lean Six Sigma Green Belt Quality systems Root cause analysis Senior level Escalation handling Leadership Communication skills Negotiation Full Job Description BU2 Thermal and Fluid System Together, we move the world—we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of €11.7 billion in 2024. Employing just under 68,000 people at 135 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2024). Join our MAHLE team! #StrongerTogether (This position will support a Hybrid Office Schedule in Farmington Hills, MI) Your Contribution As a Manager and Head of BU2 NA Customer Quality/Warranty reporting to the Head of Quality - BU2, you will be responsible to manage BU2 NA region Warranty management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. Coordination with Plants and Engineering on field issue resolution and improvement. Management of the Significant Quality Issue/Top Quality Issue for BU2 NA.

This role is responsible to:

Manage product field performance (warranty) issues. Review of customer debits for approval or dispute. Continuous improvement of warranty systems and product field performance. Provide field failure prevention input to Product Engineering and Process Planning. Negotiate warranty debits and technical factors with Customers. Review new or updated Customer Warranty Agreements and escalate when terms are not acceptable to MAHLE. Manage multiple high profile, high-cost potential issues simultaneously. Provide logical and data-based problem solving of warranty/field issues. Coordinate with Plants, Process Engineering and Product Engineering on timely root cause analysis and corrective action for field issues. Drive fast actions to minimize financial impact of field issues to MAHLE and our Customers. Your Experience & Qualifications Bachelor of Engineering required, master's degree desirable Minimum 7 years of experience with Leadership or Supervision experience highly desired Experience in Product or Systems Engineering desired Problem Solving experience, Green Belt/Black Belt a plus Strong presentation and communication (written and verbal) skills Our Offering We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s) #DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people. MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website www.jobs.mahle.com Do you have any questions? US Facts about the job Entry level: Management Part- /

Full-time:

Full Time Functional area:

Quality Assurance Department:

BU2

Thermal and Fluid System Location:

Troy, MI, US, 48083

Company:

MAHLE Filter Syst.(US) Closing date for applications Don't waste any time, apply while the position is online. Your future at MAHLE As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you. Shape the future with us. Our employee reviews

Nearest Major Market:

Troy Nearest Secondary Market:

Detroit