Serve as the primary quality contact for customers, helping investigate concerns, resolve issues, and drive customer satisfaction. Lead quality initiatives including audits, inspections, complaint investigations, corrective actions, and continuous improvement projects. Maintain and improve quality management systems, procedures, and documentation to ensure compliance with ISO and customer requirements. Analyze quality data and manufacturing trends to identify opportunities for process improvement, defect reduction, and cost savings. Coordinate PPAP submissions, quality documentation, and customer-required reports to support new and existing business. Manage measurement systems and calibration activities while supporting the effective use of inspection and testing equipment. Train and collaborate with cross-functional teams to strengthen quality practices, improve product performance, and achieve operational excellence.
Qualifications:
Bachelor's degree in Mechanical Engineering, Chemical Engineering, or a related engineering discipline. Two or more years of experience in quality, manufacturing, process engineering, production, inspection, or a related technical environment. Working knowledge of quality tools and methodologies such as root cause analysis, corrective actions, SPC, audits, process improvement, or continuous improvement. Ability to analyze data, identify trends, and make recommendations that improve product quality and manufacturing performance. Strong communication skills with the confidence to work directly with customers, suppliers, operators, engineers, and leaders. Self-motivated problem solver who can manage multiple priorities and work independently with minimal supervision. Desire to learn and grow in areas such as Lean, Six Sigma, quality systems, auditing, and customer quality management. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg-NOK General Partnership
