Purpose:

This role focuses on quality improvement by investigating root causes of warranty return parts, preparing reports, presenting findings to Customers, and monitoring and analyzing claim data and trends to help reduce warranty costs. Key Responsibilities include the following (other duties may be assigned as needed) : Perform warranty parts investigations with Suppliers, G1 Plant Members, and Engineering Teams through the JIRA system. Leverage Performance Test Stands to analyze steering gear performance features. Utilize Power Pack Dyno Tester to evaluate performance of motor. Adopt High Frequency Digital Oscilloscopes, Multimeters, for testing and debugging. Use CT machines to perform high-precision inspections, analyze internal structures, and ensure product quality through advanced imaging techniques. Monitor claim trends and identify specific failure modes to proactively address quality issues. Prepare investigation reports and update them as the investigation progresses. Review and approve warranty invoices and process them in accordance with internal company procedures. Generate monthly reports for upper management by analyzing warranty trends, costs, and investigation updates, and record findings in the HL Mando QMS. Address Customer needs via the customer portal and facilitate warranty meetings to ensure satisfaction. Initiate non-conforming reports (NCRs) of warranty return part and drive NCRs to closure.

Qualifications:

Education and Experience:

Bachelor Degree in Electrical Engineering, Mechatronics Engineering, Mechanical Engineering, Electronics Engineering, or a related technical field. Experience in quality field, product validation, or development within electrical/electronic or mechanical systems is a plus. Familiarity with OEM cost recovery, including claim validation, negotiation, and resolution of warranty claims and field actions Entry-level candidates with relevant academic or internship experience are welcome. Candidates with strong technical curiosity, hands-on problem-solving skills, and a demonstrated willingness to learn are encouraged to apply.

Core competencies:

This position is best suited for engineers who enjoy hands-on investigation, technical problem solving, data-driven analysis, and driving field quality improvements through root cause identification and corrective actions. Hands-on troubleshooting and failure analysis experience in electrical/electronic or mechanical systems. Ability to interpret engineering drawings, circuit schematics, and PCB layouts to support warranty investigations and root cause analysis. Proficiency in Vector CAN tools (CANape, CANoe, and CANalyzer). Familiarity with automotive communication and diagnostic protocols (CAN, UDS) is preferred. Strong written and verbal communication skills. Self-directed and results-driven, with the ability to drive issues to closure effectively. Ability to build and maintain strong customer relationships that support satisfaction. Analytical expertise in resolving quality issues using FMEA, 8D, and FTA, while driving corrective actions for compliance. Proficiency with Microsoft Excel and PowerPoint. Nice to have : Knowledge of manufacturing quality management systems and practices. Working familiarity with Python and RPA, with ability to apply them to simple tasks. Working knowledge of SPC concepts and control charts for process monitoring. Proficiency in QMS audit techniques, conducting audits of processes and documentation with minimal guidance.

Legal Requirements:

Must be at least 18 years of age due to federal labor law requirements. Must be legally authorized to work in the United States.

Supervisory Responsibility:

None Working Conditions:

This position typically operates in an office/lab environment. Occasional travel within the US and abroad as required (Canada/Korea).

Physical Requirements:

Ability to carry and move steering gear up to 35 lb.

Remote Work:

This position is not eligible for hybrid or remote work

Compensation and Benefits:

Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.

Equal Opportunity Employer Statement:

HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.