Customer Quality Supervisor Posted on August 15, 2025 August 15, 2025 by JMJ Phillip We are seeking a dedicated Customer Quality Supervisor to oversee and maintain exceptional quality standards for products and services delivered to customers. This role will ensure that customer requirements are met or exceeded through proactive quality control, issue resolution, and continuous improvement initiatives. The ideal candidate will have a strong background in quality assurance, excellent communication skills, and the ability to lead cross-functional collaboration. Position Responsibilities Customer Quality Management Monitor product and service quality to ensure compliance with customer specifications Address and resolve customer quality concerns in a timely and professional manner Conduct root cause analysis and implement corrective actions to prevent recurrence Quality Systems & Compliance Maintain and improve quality management systems in line with industry standards Prepare quality documentation and reports for internal and customer review Ensure adherence to regulatory requirements and company policies Continuous Improvement Lead initiatives to enhance product quality and reduce defects Collaborate with production, engineering, and supply chain teams to improve processes Provide training and guidance to staff on quality standards and best practices Prerequisites Bachelor's degree in Quality Management, Engineering, or related field, or equivalent experience 3+ years of experience in quality supervision or customer quality roles Strong understanding of quality assurance methodologies and tools Excellent problem-solving, organizational, and communication skills Proficiency with quality management software and reporting tools Certifications (Preferred, but not Required) Certified Quality Engineer (CQE)

ISO 9001

Lead Auditor Certification Six Sigma Green Belt or higher What the Role Offers Salary range: $78,000 - $85,000 Opportunity to make a direct impact on customer satisfaction and product quality Professional growth and development opportunities Comprehensive benefits package, including health, dental, and retirement plans A collaborative and supportive work environment Why Burlington? Burlington offers a dynamic blend of professional opportunities and community-focused living. Known for its strong manufacturing base, skilled workforce, and excellent infrastructure, it's a city where quality-driven professionals can thrive. Its welcoming community, accessible amenities, and commitment to innovation make it an ideal place to build a long-term career. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.

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