F and B FOH Supervisor

Essential Job Functions:

Manages all areas of Food & Beverage operations to ensure operating areas are managed effectively and efficiently. Responsible for oversight and successfully operating Food and Beverage operations measured through Total Service and

EOS / SFS

scores Ensures highest degree of customer satisfaction for each food and beverage outlet. Analyzes and evaluates food and beverage operations, and profit and loss statement information to determine alternate courses of action. Must be able to able to work successfully with a variety of diverse team members throughout the property. Leads and coordinates efforts with Marketing and other departments to ensure support of Food and Beverage operations through promotions, advertising, or other related means. Attend numerous management meetings while being an active participant. Monitors legal compliance with federal, state, gaming, company and departmental laws and regulations. Assists in planning and developing menus and respective pricing structures. Institutes cost control procedures and standards of performance. Responsible for drafting timely capital requests. Evaluates purchasing, market conditions and availability of raw material to properly determine programs and actions required. Develop management staff and ensure proper succession training. Responsible for interviewing, training and selecting employees. Conducts timely Performance Reviews for own direct reports, and ensures operating areas are completed and delivering employee reviews timely. Makes or recommends wage increases. Makes or recommends promotions. Handles or oversees the management of employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage". Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Must be able to get along with co-workers and work as a team. Ability to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned.