Field Operations Manager

Company Overview At Cohova Properties , we specialize in professional vacation rental management, delivering consistently exceptional stays for guests and dependable, revenue-focused care for homeowners. Our portfolio spans unique and luxury short-term rentals across Northwest Arkansas, supported by teams in guest services, reservations, marketing, housekeeping, maintenance, and property operations. Our work is guided by one core value: Excellence in Hospitality at Scale . Position Summary The Field Operations Manager (FOM) is a senior, vacation-rental-focused operations leader responsible for designing, optimizing, and scaling the systems that support on-the-ground execution across housekeeping, maintenance, inspections, warehouse, and laundry operations. The FOM reports directly to the General Manager. This role is intentionally not a tactical field supervisor position. Instead, it owns the processes, reporting, KPIs, and operational infrastructure that ensure properties are consistently guest-ready, brand-aligned, and owner-approved—across peak seasons, back-to-back turnovers, and portfolio growth. The FOM partners closely with Operations and Marketing leadership to ensure operational performance supports guest expectations, owner trust, and brand positioning in a highly competitive vacation rental market. This is an office job with a high requirement for technological skills and solving problems through root cause analysis, systems creation, and ongoing monitoring, measurement, and refinement.

Core Responsibilities:

Strategic Vacation Rental Operations Design, implement, and continuously improve end-to-end vacation rental operating systems , including turnovers, inspections, maintenance workflows, inventory flow, and unit onboarding. Reduce dependency on reactive troubleshooting by creating repeatable, scalable processes suited for high-volume turnovers and peak-season demand. Establish SOPs that enable Field Operations Supervisors to manage daily scheduling and troubleshooting independently. Tactical Oversight (Not Primary Ownership) Maintain oversight of scheduling and field execution to ensure alignment with operational standards. Support escalation-level troubleshooting when systemic issues are identified, focusing on root-cause resolution rather than one-off fixes . Provide structure, tools, and expectations that enable Supervisors to handle day-to-day operations effectively. Quality Assurance, Inspections & Readiness Own inspection standards and audit processes to ensure properties meet cleanliness, maintenance, and safety expectations before every guest arrival / Analyze inspection data, cleaning feedback, and guest reviews to identify systemic issues and implement corrective processes. Ensure operational readiness aligns with marketing promises, listing standards, and owner expectations. Reporting, KPIs & Performance Analytics Define, track, and report on vacation-rental-specific KPIs , including: Cleaning quality and inspection pass rates Turnover timeliness Maintenance resolution times Guest satisfaction and NPS Cost per turnover and labor efficiency Deliver actionable insights that support Marketing strategy, owner communications, and operational planning . Build dashboards and reporting structures that enable leadership to proactively manage performance. Financial & Resource Management Partner with Operations leadership on budget planning and forecasting for housekeeping, maintenance, and operational supplies. Monitor labor models and resource allocation to balance cost control with guest experience. Oversee inventory strategy across properties, warehouse, and laundry to support peak turnover demand without overspending. Leadership & Organizational Design Provide leadership and direction to Field Operations Supervisors , focusing on accountability, performance outcomes, and process adherence rather than daily task management. Partner with HR to develop staffing models suited for vacation rental seasonality and growth cycles . Build training frameworks that support consistency, cross-training, and leadership development within field teams. Guest & Owner Experience Enablement Ensure field operations directly support: Five-star guest experiences Proactive owner communication and trust Reduced escalations and preventable service failures Support resolution of high-impact guest or owner issues by addressing root causes , not just symptoms. Cross-Functional Collaboration Act as a key member of the Cohova Properties Management Team , contributing operational insight to strategic planning. Collaborate with Marketing to ensure operational execution supports brand standards, listing accuracy, and guest expectations. Align field operations with revenue, occupancy, and growth strategies. Qualifications 3-5+ years of experience in vacation rental management, hospitality operations, or multi-unit property operations. Proven success in process improvement, KPI ownership, and operational reporting within a VRM environment. Bachelor's Degree in Business, Operations, Hospitality, or equivalent experience preferred. Strong proficiency in property management systems, operational reporting tools, and Microsoft Excel . Ability to balance strategic thinking with real-world vacation rental operational constraints. Excellent communication skills with experience working cross-functionally. Experience in fast-growth, high-volume, or seasonal vacation rental environments strongly preferred. Ability to travel locally and work variable schedules as needed for oversight (not daily execution). Valid driver's license and clean driving record. Must pass a background check prior to hire.

Job Type:

Full-time Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person