Field Service Controls Engineer - Robotics & Automation

As a Field Service Controls Technician - Robotics & Automation with RHI Magnesita, you will play a critical, customer-facing role supporting the installation, commissioning, maintenance, and troubleshooting of advanced refractory application and robotic equipment across multiple industrial sites. This is a high-travel, field-based role (~70%), supporting customers throughout the continental U.S., with a strong focus on the southern region and regular support in York, PA. Candidates should have convenient access to a major airport to support frequent and efficient travel to customer sites. While travel is a core part of the role, it is structured to support work-life balance. Technicians are typically home on weekends, with travel schedules designed to avoid continuous Monday-Friday assignments whenever possible. In addition, you can expect dedicated non-travel time (approximately one week per month) to focus on administrative work, training, and recovery between assignments. You will serve as a key technical expert in both electrical systems and automation controls, ensuring equipment operates safely, reliably, and at peak performance while delivering a best-in-class customer experience. What You'll Do Lead installation, commissioning, and startup of robotic and automated machinery at customer sites
Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments
Perform preventive maintenance and repairs to ensure optimal system performance
Support and train customer technicians and operators on equipment usage and maintenance
Provide on-site technical expertise for automation systems, PLCs, and VFDs
Coordinate with internal teams and third-party vendors for complex service needs
Report machine condition, performance insights, and spare parts requirements
Ensure all equipment meets safety, operational, and compliance standards
Partner with sales and operations teams to support customer success and continuous improvement
Take ownership of service execution and drive high-quality outcomes in the field What You Bring Willingness and ability to travel ~70% (frequent regional and national travel required)
3+ years of experience in field service, commissioning, installation, or maintenance
Strong electrical troubleshooting skills with exposure to industrial automation
Working knowledge of PLCs, VFDs, and control systems (programming not required)
Experience supporting automated or robotic equipment in industrial environments
Mechanical aptitude and hands-on problem-solving ability
Strong customer-facing and communication skills
Proficiency with MS Office (Excel, Word, Outlook, Teams) What We Offer Competitive compensation and benefits
Opportunities for hands-on technical growth in automation and robotics systems
Exposure to advanced industrial equipment across diverse customer environments
A collaborative, safety-focused work environment
A dynamic, field-based role with variety and impact Additional benefits of the role: Structured travel model with consistent home time on weekends
Dedicated non-travel time each month for administrative work, training, and recovery About RHI Magnesita
RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. RHI Magnesita's team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region. Come get fired up with our North American team!