Team Customer Experience and Marketing Business Unit New England Jurisdiction Requisition No. 10403 City Northboro, US, 01532 Date posted 11 August 2026 Revenue Service Associate I Job Purpose Under general supervision, perform administrative and advanced revenue services duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures. Key Accountabilities Requires knowledge of the end to end order to cash processes and perform work including, but not limited to, the following: Support of the implementation and growth of Advanced Metering Infrastructure (AMI) in Massachusetts. Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) to ensure a quick and satisfactory response to customer. Basic account updates (including

MA SMART, RI

REGROWTH and other distributed generation programs), field orders and outbound calls based on account parameters. Research, reconcile and resolve customer, agency, internal clients/partners inquiries, including account research, billing and adjustments. Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition. Process financial account transactions to ensure accurate account billing, balances, revenue and G/L accuracy. Communicate with external customers, business partners, vendors and other employees. Handle Emergency Outage Calls, as needed. Qualifications Excellent communication skills with external customers, vendors and other employees. Sound knowledge of internal customer, financial and operational systems. Advanced use of computer software (Email, MS Office Suite) and office technologies. Solid math skills. Ability to investigate, review and reconcile financial transactions. Ability to create and update excel or system files/reports High School Diploma or Equivalent Must pass the Clerical Assessment Test. Step increase up to 2 years in 12 month increments (Steps 1-3) with 'Met Expectations on Annual Review' Hourly Pay Rate - $24.59 Location - Northboro National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship. Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans. Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.