Administrative Accounting and Customer Service Coordinator Boston Aircontrols, Inc. Burlington, MA 01803 Full time | Monday through Friday | In office Job Summary Boston Aircontrols Inc is seeking an organized, dependable, and customer-focused Administrative Accounting and Customer Service Coordinator. This role supports the daily administrative and financial operations of our office while serving as a helpful, professional point of contact for customers and vendors. The position reports to the Office Manager and Operations Manager and requires hands-on experience with QuickBooks, accounts payable, accounts receivable, and customer service. What You Will Do Customer Service and Communication

• Answer incoming calls and emails promptly, professionally, and with a helpful attitude.
• Serve as a primary point of contact for routine customer questions and route technical or complex requests to the appropriate team member.
• Assist customers with account information, invoices, statements, payments, credits, and other billing questions.
• Provide timely updates on order status, product availability, delivery timing, and open customer requests by coordinating with internal teams.
• Listen carefully to customer concerns, document the details accurately, and take ownership of follow-up through resolution.
• Research service issues, billing discrepancies, and missing information; communicate clear next steps to customers.
• Maintain complete and accurate customer contact information, notes, and supporting documentation.
• Build positive working relationships with customers, vendors, employees, and management.
• Identify recurring questions or service issues and share them with management to help improve the customer experience. Accounting Support
• Process and enter vendor bills and customer invoices in QuickBooks.
• Review invoices for accuracy, required approvals, and supporting documentation.
• Record and apply customer payments and maintain accurate payment records.
• Prepare vendor payments and reconcile vendor statements.
• Monitor outstanding customer balances and follow up professionally on past-due accounts.
• Research billing, payment, credit, and account discrepancies with customers and vendors.
• Maintain organized accounts payable and accounts receivable records.
• Assist with account reconciliations, month-end tasks, QuickBooks reports, and other accounting documentation as requested. Administrative and Office Support
• Provide daily administrative support to the Office Manager and Operations Manager.
• Assist with filing, data entry, document preparation, scheduling, and recordkeeping.
• Maintain organized electronic and paper records with attention to confidentiality.
• Prepare reports, spreadsheets, forms, and other business documents.
• Support special projects and general office needs as assigned. Qualifications
• Previous administrative and customer service experience.
• Experience with accounts payable and accounts receivable.
• Hands-on QuickBooks experience is required.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong written and verbal communication skills with a professional phone and email manner.
• Excellent organization, follow-through, attention to detail, and accuracy.
• Ability to prioritize multiple responsibilities and remain composed in a busy office environment.
• Dependable, professional, and able to work independently and as part of a team. Schedule and Work Location
• Full-time position, Monday through Friday.
• This is an in-office role.

How to Apply Please submit your resume through Indeed. We look forward to learning more about your administrative, accounting, and customer service experience. Equal Opportunity Employer Boston Aircontrols Inc is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs and are made in accordance with applicable federal, state, and local laws.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid sick time Paid time off

Work Location:

In person