JOB OPPORTUNITY

We are seeking a coachable, critical thinker with strong attention to detail to join our growing team Resumes will be accepted through July 31st (5 PM)

JOB TITLE

TAXATION

CLERK CLASSIFICATION

NON-EXEMPT GRADE:

1 (Starting pay $16.09 an hour)

DEPARTMENT

TAXATION

REPORTS TO

BUSINESS

PRODUCTION MANAGER LOCATION

BRECKSVILLE (HYBRID)

About RITA:

Our Mission at RITA is to provide Ohio cities and villages with a high quality, cost effective municipal tax collection service. We currently serve more than 400 cities and villages across the State of Ohio, collecting and distributing more than $2.5B of municipal income tax revenue annually, at an average cost in 2025 of just over one cent of every dollar collected. These income tax dollars are crucial to the provision of the public safety, infrastructure and recreational services that make these cities and villages great places to live, work and do business. At RITA, we work hard to fulfill our Mission to the Ohio cities and villages we serve and strive to be the best and top choice for municipal tax collection in Ohio.

RITA Benefits:

RITA is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. The Agency makes bi-annual contributions to employees' Health Savings Accounts. Additional benefits include paid vacation and sick leave, including for mental health and for time to volunteer, along with 3 personal days provided on the anniversary of the employee's hire date. The initial 3 personal days are provided upon successful completion of the 180-day Introductory Period and then again at the second anniversary and each anniversary thereafter. Employees also have access to an employee assistance program, which offers many services including digital Cognitive Behavioral Therapy (dCBT), benefits and claims advocacy services, and assistance with other matters, such as childcare, mental health and legal assistance.

Work Environment:

Enjoy the flexibility of a blended work schedule - a mix of in-office and work-from-home days. The Agency values flexibility that works both ways. Where possible, we seek to work with our employees to meet their needs while still providing excellent service and fulfilling our Mission. Our dress when in the office is professionally casual - jeans are welcome. We thrive on collaborative work, and we are best as a team with each person doing their part. There are plenty of opportunity for job growth within the Agency; Career growth and development is encouraged and supported. About the

Role:

Under direct supervision, the purpose of the position is to perform clerical duties to support tax processing. Employees in this classification are responsible for: data entry, account maintenance, documentation and record management, tax return assistance, basic editing, and other routine clerical work primarily for the Taxation Department.

EXAMPLES OF ESSENTIAL FUNCTIONS

Note that while Individual accounts have a one-to-one relationship except where joint and split accounts are concerned, business accounts have two separate and distinct types of taxes that interrelate with each other: withholding taxes and net profit taxes. Employees in this position must understand the different filing requirements, tax system account types and related components and transactions, and distinct editing functions between individual or withholding and net profit taxes to properly adjust account liabilities as required and provide quality customer service. Employees in this position must keep abreast of individual or withholding and net profit department processes related to each. 1. Performs basic office tasks including filing of a variety of information including forms and correspondence, sending correspondence, retrieving documents from copiers/fax machines and designated bins or trays. 2. Opens, sorts, logs, batches, and assigns incoming Department mail to create electronic service requests. 3. Responsible for opening, logging and assigning accountable mail. 4. Knowledge in either individual or business tax related to clerk tasks. 5. Performs account maintenance and other updates in RITAX® for tax accounts, including, but not limited to, administering return mail, correcting addresses and account statuses, and adding account notes or comments. 6. Research tax payments and prepare payment forms/keys payments to taxpayer accounts. 7. Prepares forms necessary to post payments to accounts for checks received within the Department. 8. Retrieves and distributes Department voicemails. 9. Batches forms and documents that accumulate in department trays by type. Position is responsible for forwarding batches to appropriate departments as well as ensuring that checks with forms prepared by department personnel are delivered to Internal Processing/data entry department in time for bank pick up. 10. Assists with basic low risk form processing when assigned; processing is limited to forms that may require only basic correspondence to be sent to taxpayers and/or employers. 11. Keys miscellaneous payments and priority forms in batches as necessary. 12. Provides back up to keying returns for the data entry department as needed. 13. Provides back up to the mailroom as needed. 14. Prepares & logs DREG paperwork. 15. Prepares Form 1099G for the audit department. 16. Mails requested information to taxpayers. 17. Performs other related duties as assigned. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Physical Requirements:

The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following:

• Must be able to remain in a stationary position most of the time.
• Must be able to transport agency equipment to & from the office.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently communicates with taxpayers, members, etc.

who have inquiries about their accounts. Must be able to exchange accurate information in these situations.

About You:

High school diploma or GED; supplemented by up to one (1) year previous experience and/or training involving clerical support; or an equivalent combination of education, training and experience. How to

Apply:

Please submit your resume no later than 5 PM on July 31st. Only qualified individuals being considered will be contacted for an interview. The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Agency.

Job Type:

Full-time Pay:

From $16.09 per hour People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Brecksville, OH 44141