Customer Service & Accounting Associate North America

Posted by Stockli North America on 09/24/2026

Job Basics

Industry Sector:

Snow

Job Categories:

Accounting, Admin/Clerical, Customer Service

Company Type:

HardGoods/Equipment

State:

VT

City:

Waterbury Center

Country:

United States

Required Experience:

1 - 3 years

Job Type:

Full Time

Salary:

$55000.00-$60000.00

Required to

Relocate:

Yes

Required to

Travel:

No

Employee May Telecommute:

No

Job Seeker Must Live Within:

25 miles

Job Description & Requirements

Stöckli Swiss Sports AG is Switzerland's largest ski manufacturer. Our story began more than 90 years ago, and ever since, every Stöckli ski has reflected our passion and pursuit of perfection. We have a strong business in Switzerland and export to more than 40 countries.

As part the Stöckli North America Team, you'll deliver exceptional customer experiences while supporting the business with accurate, detail-driven light accounting tasks. You'll be the voice and face of a company known for performance, heritage, and mountain lifestyle excellence.

Starting December 1, 2026, or by mutual agreement, we are seeking a responsible, communicative, and team-oriented individual to join us at our North American Subsidiary located in Waterbury Center, Vermont as a fulltime, in-person Customer Service & Accounting Associate.

CUSTOMER SERVICE REPRESENTATIVE - 60

%

LIGHT ACCOUNTING

(AP)

RESPONSIBILITIES - 30

%

DAILY OFFICE MANAGEMENT

(10%)

In this exciting role, you will report to the Customer Service and Operations Manager and the Accounting Manager.

What you can expect:

• Deliver concierge-level service that reflects Stöckli's handcrafted quality and elite performance standards.
• Guide B2B and B2C customers in both the US and Canada through ski model selection, construction differences and performance characteristics across Stöckli's lineup.
• End to end processing of orders - track shipments, manage returns, and coordinate warranty claims with precision and empathy.
• Assist in the communication and oversight of both the US and Canadian warehouses to maintain smooth uninterrupted shipping to B2B and B2C customers
• Maintain long-term relationships with loyal Stöckli customers, including high-end buyers and repeat seasonal clients by taking incoming and making out going sales calls and emails.
• Enter vendor and customer invoices accurately to support smooth shop, retail partner, and service operations.
• Route invoices to the appropriate internal approvers and track status to keep purchasing and service workflows moving.
• Identify and communicate payment or billing discrepancies with Customer Service, the Accounting Manager, and customers to maintain clarity and trust.
• Prepare routine accounting reports, including payment summaries, aging updates, and reconciliation snapshots that support retail, service, and seasonal sales planning.
• Open, sort, and distribute incoming mail; scan and forward documents to the appropriate team members.
• Arrange couriers and manage outgoing mail or small office shipments.
• Maintain office supply inventory and serve as the point person for IT needs, coordinating with external IT support as required.
• Schedule repairs, oversee cleaning staff, maintain visitor logs, and support general facility upkeep.

What you bring:

• 2-4 years of experience in customer service and/or basic accounting, ideally in a product or outdoor-focused environment.
• Clear, warm, and confident communication with customers and partners.
• Detail Orientation — Essential for both accounting accuracy and product guidance.
• Ability to shift smoothly between customer interactions and financial tasks.

Solid, hands-on experience with Excel, Outlook, and other core Office tools used in daily operations. Familiarity with ERP systems and frontend website software is preferred. Familiarity with Microsoft Business Central is a plus. Excellent ability to manage tasks, documentation, and seasonal workflow demands. Strong eye for accuracy, time management, and clean record keeping.

General understanding of the outdoor industry, with priority given to applicants who have a passion for skiing and mountain culture. A team-oriented mindset with the ability to troubleshoot issues across customer service, accounting, and operations.

About Stockli North America

Our journey began in 1935, when Josef Stöckli made his first pair of skis from ash wood in his parents' workshop in Wolhusen. Today, 90 years later, you can still feel the same passion for detail in each one of our handcrafted ski models. As always, we are committed to the highest quality, best materials and innovative skiing characteristics. This pursuit of perfection drives our committed team to provide top-level products and express our shared passion for skiing every day.