Role Overview As part of a premium ski brand, you'll deliver exceptional customer experiences while supporting the business with accurate, detail‑driven light accounting tasks. You'll be the voice and face of a company known for performance, heritage, and mountain lifestyle excellence. Customer Service Responsibilities (60%) Premium Brand Experience — Deliver concierge-level service that reflects Stöckli's handcrafted quality and elite performance standards. Product Expertise — Guide B2B and B2C customers in both the US and Canada through ski model selection, construction differences and performance characteristics across Stöckli's lineup. Order & Warranty Management — End to end processing of orders - track shipments, manage returns, and coordinate warranty claims with precision and empathy. Communication with Warehouses - Assist in the communication and oversight of both the US and Canadian warehouses to maintain smooth uninterrupted shipping to B2B and B2C customers. Customer Relationship Building — Maintain long-term relationships with loyal Stöckli customers, including high-end buyers and repeat seasonal clients by taking incoming and making out going sales calls and emails. Light Accounting (AP) Responsibilities (30%) Entering Invoices — Enter vendor and customer invoices accurately to support smooth shop, retail partner, and service operations. Routing Invoices for Approval — Route invoices to the appropriate internal approvers and track status to keep purchasing and service workflows moving. Communicating Discrepancies — Identify and communicate payment or billing discrepancies with Customer Service, the Accounting Manager, and customers to maintain clarity and trust. Preparing Reports — Prepare routine accounting reports, including payment summaries, aging updates, and reconciliation snapshots that support retail, service, and seasonal sales planning. Daily Office Management (10%) Mail Handling — Open, sort, and distribute incoming mail; scan and forward documents to the appropriate team members. Outbound Shipments — Arrange couriers and manage outgoing mail or small office shipments. Office Supplies & IT Coordination — Maintain office supply inventory and serve as the point person for IT needs, coordinating with external IT support as required. Building & Facilities Support — Schedule repairs, oversee cleaning staff, maintain visitor logs, and support general facility upkeep. Key Skills & Competencies Customer Service & Light Accounting Experience — 2-4 years of experience in customer service and/or basic accounting, ideally in a product or outdoor‑focused environment. Communication Skills — Clear, warm, and confident communication with customers and partners. Detail Orientation — Essential for both accounting accuracy and product guidance. Multitasking — Ability to shift smoothly between customer interactions and financial tasks. Software Proficiency — Solid, hands‑on experience with Excel, Outlook, and other core Office tools used in daily operations. Familiarity with ERP systems and frontend website software is preferred. Familiarity with Microsoft Business Central is a plus. Organizational Strength — Excellent ability to manage tasks, documentation, and seasonal workflow demands. Strong eye for accuracy, time management, and clean recordkeeping. Collaborative Problem‑Solving — A team‑oriented mindset with the ability to troubleshoot issues across customer service, accounting, and operations. Outdoor Industry Knowledge — General understanding of the outdoor industry, with priority given to applicants who have a passion for skiing and mountain culture. Success in This Role Looks Like Customers feel supported, informed, and connected to the brand's premium identity. Retail partners receive timely, accurate information and financial documentation. Accounting tasks are completed with precision, supporting smooth business operations. You embody the brand's passion for craftsmanship, performance, and mountain culture. Compensation & Benefits USD $55,000-$60,000 annual salary to commensurate with experience Profit Sharing — Annual performance‑based profit participation Flexible Work Hours — Support for balancing peak-season demands with personal time Paid Time Off — Two weeks of vacation plus paid holidays Full EPIC Ski Pass — Unlimited access to Vail resorts for the season Health Insurance — Comprehensive medical coverage including

Dental and Vision Pay:

$55,000.00 - $60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid sick time Paid time off Profit sharing Vision insurance

Work Location:

In person