Handles customer concerns, investigates service quality issues, documents complaints and QA trends, coordinates resolutions with service teams, reviews satisfaction surveys, and provides quarterly complaint analysis to support consistent service and continuous customer experience improvement. The summary above was generated by AI Company Name ARS-Rescue Rooter Overview 💲

Pay Range:

$22.00-$24.00 hour 🕒

Schedule:

Monday-Friday/8:00 am-5:00 pm American Residential Services is the nation's largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 50 years. We're seeking a Accounting/Administrative Assistant to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.

Why You'll Love Working Here:

Insurance access after just 31 days of employment Medical insurance options starting at $5/week Dental & vision insurance Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid Time Off & Holiday Pay Company-paid life insurance Learn more at www.myarsrewards.com Responsibilities Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers Investigate service quality issues including pricing, damages, and technician performance Document and track all customer complaints and QA trends in a timely and detailed manner Coordinate resolutions by working closely with local service center teams and leadership Review and respond to customer satisfaction surveys, especially negative feedback Deliver quality insights and provide quarterly complaint analysis by branch and region Ensure service consistency and continuous improvement in the customer experience Qualifications 1-2 years of customer service or call center experience 4-8 years of experience in quality control, inside sales, or a similar customer-focused role knowledge of residential construction trades. HVAC and Plumbing trades preferred Exceptional communication skills and attention to detail Strong computer and documentation skills A proactive mindset, dependable attitude, and commitment to quality outcomes Pre-employment drug screen and nationwide background check required.

• This posting provides details on potential compensation ranges and possibilities.

These amounts are not guaranteed and should in no way be construed as an offer ; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy. Read Full Description Similar Jobs General Motors Field Service Engineer-27 8 Minutes Ago Remote or Hybrid United States 69K-107K Annually Expert/Leader 69K-107K Annually Expert/Leader Automotive

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