Accounts Receivable Supervisor

We are seeking a highly hands-on Billing and Collections Supervisor to oversee the day-to-day billing, accounts receivable, and collections functions for a growing organization. This role is ideal for an experienced accounting professional who has worked in a B2B environment and understands the complexities of project-based billing, customer account management, and collections.

The ideal candidate will have experience in construction, contracting, engineering, professional services, or another project-based industry. This is a working supervisor position, not a purely managerial role. The successful candidate will be comfortable personally handling billing issues, following up on past-due accounts, resolving customer disputes, and working closely with operations and project teams to ensure accurate and timely invoicing and collections.

KEY RESPONSIBILITIESSupervise and participate in the daily billing and collections processPrepare, review, and issue customer invoices and ensure billing is accurate and timelyManage the accounts receivable aging and actively follow up on outstanding balancesMake collection calls and communicate directly with customers regarding past-due invoicesResearch and resolve billing discrepancies, short pays, disputed invoices, and account issuesMonitor customer accounts and establish appropriate follow-up strategies for delinquent balancesWork closely with project managers, operations, sales, and management to resolve billing and collection issuesReview contracts, purchase orders, change orders, and supporting documentation to ensure customers are billed correctlyHandle project-based billing requirements, including progress billing, milestone billing, retainage, and other contractual billing arrangements as applicableEnsure required documentation is included with invoices and submitted according to customer requirementsTrack outstanding invoices and maintain detailed collection notes and account recordsAssist with cash forecasting and provide management with regular updates regarding accounts receivable and collectionsDevelop and maintain reports related to aging, collections, billing activity, and outstanding customer balancesIdentify accounts requiring escalation and work with management to determine appropriate collection actionAssist with month-end and year-end accounts receivable activitiesHelp establish and improve billing and collections procedures, controls, and processesSupervise, train, and provide direction to billing and collections staffRemain actively involved in the day-to-day work of the department and step in to handle billing and collection responsibilities as needed

5+ years of experience in billing, accounts receivable, collections, or related accounting functionsPrior supervisory or lead experience preferredB2B billing and collections experience requiredExperience in construction, contracting, engineering, facilities services, professional services, or another project-based environment strongly preferredStrong understanding of accounts receivable aging and collection practicesExperience reviewing contracts, purchase orders, invoices, and supporting billing documentationExperience with progress billing, retainage, change orders, or project-based billing is highly preferredStrong customer service and communication skills with the ability to professionally but effectively pursue outstanding balancesStrong attention to detail and ability to identify billing discrepanciesAbility to work independently and take ownership of the billing and collections processStrong organizational and follow-through skillsProficiency with Microsoft Excel and accounting/ERP systemsAbility to manage multiple priorities in a fast-paced environment