Hybrid in Charlotte - will start out onsite for training Scope of Position Responsible for managing disputes and deductions to optimize cash flow and profitability for •Optical Communications (COC). This role involves collaboration with Shared Services, Finance, Customers, Manufacturing, Sales, and Customer Operations. Key Responsibilities Analyze root causes of chargebacks and invoicing errors; escalate issues to prevent recurrence. Notify customers of invalid chargebacks and initiate recovery actions; communicate significant issues to Sales and Customer Operations. Lead collections for disputed accounts and meet performance targets set by leadership. Drive continuous improvement in systems and reporting tools. Enforce dispute and deduction policies to safeguard company assets. Participate in projects related to chargebacks, invoicing, and order processing system enhancements. Lead chargeback process to support sales objectives, resolve disputes promptly, and minimize bad debt and P5 losses. Keep Supervisor informed of ongoing issues; request credit/debit memos promptly to maintain clean receivables. Demonstrate ability to forward thinking and take proactive approach to problem solving Maintain current documentation for all assigned controlled documents.

Education & Experience Required:

Associate degree and 5 years of experience in

Finance, Accounts Receivable, and Corporate Collections Preferred:

Bachelor's Degree and 10 years of experience in Finance, Accounts Receivable, or Corporate Collections Required Skills Professional representation of •Optical Communications, even under pressure Adaptability in a dynamic, fast-changing environment Strong customer focus and commitment to quality Excellent verbal and written communication skills Analytical mindset with strong problem-solving abilities Effective time management and prioritization skills Collaborative team player with leadership potential Current utilization and Proficiency in SAP, Microsoft Office, Windows, SharePoint; and Advanced Excel Skills Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.