An Accounts Payable or Receivable Manager manages accounting staff with specific responsibility for maintaining records of accounts payable (company expenses or bills to be paid) and accounts receivable (outstanding invoices or amounts owed to a company). Uses specialized accounting software to create account databases and financial reports.
Join Our Team as an AR Operations Manager Align Processes. Strengthen Operations. Support Facility Success.
Location:
Fort Worth, TX We are seeking an experienced and process-driven AR Operations Manager to join our Accounts Receivable leadership team. The AR Operations Manager serves as a direct extension of the Vice President of Accounts Receivable and plays a key role in developing, aligning, and implementing policies, procedures, and workflows across Accounts Receivable and Medicaid Eligibility operations. This position focuses on creating consistency between front-end eligibility processes and back-end billing and collections activities. The AR Operations Manager partners closely with the AR Compliance & Automation Manager, Medicaid Pending team, Divisional AR Directors, Area Business Office Consultants, and facility Business Office Managers to ensure processes are clearly documented, consistently communicated, and effectively implemented. This is a strategic, relationship-focused position centered on operational alignment, continuous improvement, training, and facility support rather than day-to-day transactional processing. Your Impact as an AR Operations Manager In this role, you will: Develop Policies and Procedures Support the Vice President of Accounts Receivable in developing and overseeing monthly training for newly hired Business Office Managers. Develop, write, maintain, and update policies and procedures governing Accounts Receivable and Medicaid Eligibility workflows. Collaborate with the Vice President of Accounts Receivable, AR Compliance & Automation Manager, Divisional AR Directors, and Medicaid Pending team on policy updates, departmental circulars, and procedural guidance. Ensure policies reflect current regulatory requirements, payer guidelines, company expectations, and operational best practices. Translate complex policies into clear, actionable guidance for corporate, regional, and facility teams. Standardize procedures across divisional AR teams and Area Business Office Consultants to promote consistent company-wide application. Align Cross-Functional Workflows Serve as a primary connector among AR Operations, Medicaid Pending, eligibility, and facility operations. Ensure end-to-end workflow alignment from initial Medicaid eligibility through billing, collections, and account resolution. Identify gaps, redundancies, delays, and breakdowns in handoffs between AR and eligibility functions. Lead collaborative efforts to resolve process concerns and improve accountability across departments. Design workflows that reflect the day-to-day operational needs of facility Business Office Managers. Ensure corporate processes can be effectively implemented and sustained at the facility level. Support AR Operations Partner with Divisional AR Directors and Area Business Office Consultants to evaluate process performance and identify opportunities for improvement. Support the Vice President of Accounts Receivable in monitoring the overall health of AR and Medicaid Eligibility operations across the East, South, and West divisions. Provide operational guidance that promotes consistency, accountability, and timely issue resolution. Assist with coordinating priorities and initiatives across divisional and facility-level AR operations. Build strong working relationships with AR leadership, Medicaid Pending, eligibility, and facility teams. Drive Continuous Improvement Analyze current AR and eligibility processes to identify risks, inefficiencies, and opportunities for improvement. Develop and implement updated standard operating procedures based on operational needs. Monitor performance metrics and collaborate with stakeholders to track adherence to established policies and procedures. Review and approve write-off, refund, and adjustment batches before posting by the AR Compliance & Automation Manager. Prepare weekly and monthly AR reporting for the Vice President of Accounts Receivable. Generate reporting to support end-of-month uploads, operational reviews, and compliance activities. Oversee the distribution of workflow key performance indicators to AR Operations stakeholders. Support process improvement projects from initial design through facility implementation. Coordinate project activities across Medicaid Pending, AR Operations, and other affected departments. Lead Training and Change Management Partner with the Education Team to translate policies and procedures into training materials, job aids, and facility-facing guidance. Support AR leadership when new workflows, systems, or policies are introduced. Help ensure Business Office Managers, Area Business Office Consultants, and other affected employees understand new expectations. Share change-management responsibilities with the AR Compliance & Automation Manager to promote consistent communication and adoption. Gather feedback following implementation and recommend additional training or process revisions when needed. Communicate policy, process, and workflow changes clearly to all affected teams. What Makes You a Great Fit Bachelor's degree in business administration, healthcare administration, finance, or a related field preferred. Equivalent long-term care Accounts Receivable experience may be considered. Seven to ten years of Accounts Receivable experience within long-term care strongly preferred. Advanced knowledge of Accounts Receivable and Medicaid Eligibility operations within a skilled nursing or long-term care environment. Demonstrated ability to develop clear, organized, and actionable policies, procedures, and standard operating procedures. Proven experience leading cross-functional process improvement and workflow implementation initiatives. Experience supporting corporate, regional, and facility-level operations. Strong relationship-building and stakeholder-management skills. Excellent written, verbal, analytical, organizational, and project-management abilities. Ability to evaluate complex workflows, identify operational risks, and develop practical solutions. Ability to manage multiple priorities while maintaining accuracy, consistency, and attention to detail. Strong leadership skills with the ability to guide teams through operational and organizational change. Benefits for
Tuition reimbursement for continued education Time to
Recharge:
Paid time off
Retirement Planning:
Immediate 401(k) eligibility
Unwavering Support:
Exceptional corporate resources and leadership Equal Opportunity Employer Creative Solutions in Healthcare is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected under applicable law.
