Description We are looking for a candidate to join a growing organization in the Greenville area! In this role, you will be supporting audit deliverables and helping maintain strong quality and compliance standards across internal and external partners. The ideal candidate brings a detail-oriented approach, strong documentation skills, and the ability to manage follow-up activities in a deadline-driven environment.

Responsibilities:

• Perform quality and compliance reviews of internal and external collection calls using established scorecards, client requirements, and regulatory standards
• Evaluate calls for compliance with company policies, client expectations, consumer protection laws, and quality standards.
• Document observations, findings, and opportunities for improvement accurately and consistently
• Escalate significant compliance concerns or high-risk findings
• Coordinate monthly and annual call monitoring activities to support client deliverables and audit requirements
• Ensure call recordings, metadata, and supporting documentation are complete, accurate, and received within required deadlines
• Prepare client reporting, audit summaries, and supporting documentation
• Prepare audit summaries, findings, and remediation documentation following completed reviews
• Coordinate remediation activities with servicing partners and internal stakeholders

Additional Information:

Onsite full-time

• opportunity for 1-2 days remote after 6 months (based on performance only) Opportunity for internal growth in department + additional departments Casual attire Great office culture
• Employee focused
• internal celebrations with staff (birthdays, special occasions, performance recognition) Requirements
• Experience performing audit compliance reviews, quality audits, and ongoing monitoring of operational performance (preferred)
• Strong organizational skills with the ability to manage deadlines, turnaround times, and multiple priorities.
• Effective written and verbal communication skills for coordinating with internal stakeholders and external partners.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

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