ABOUT AUTOCRAFTERS

AutoCrafters is a family-owned automotive repair and collision center serving the Phoenix Valley. Our Tempe facility supports collision repair, mechanical service, fleet maintenance, body work, welding, paint, and vehicle restoration for foreign and domestic vehicles. We are committed to quality workmanship, honest service, and taking care of our customers.

POSITION SUMMARY

AutoCrafters is looking for an experienced Collision Estimator who can accurately assess vehicle damage, prepare repair estimates, communicate with customers and insurance companies, and keep repairs moving through production. This role connects customers, technicians, insurers, parts vendors, and shop management.

KEY RESPONSIBILITIES

Inspect damaged vehicles and identify visible collision damage.

• Prepare accurate estimates and complete repair plans using proper procedures. Review estimates with customers and explain the repair process clearly. Communicate with insurance adjusters and submit supplements when additional damage is found. Document vehicle damage with photographs, notes, and supporting information. Work closely with technicians and production management during teardown. Verify that labor operations, parts, materials, and sublet work are included. Order or coordinate parts and verify incoming parts when necessary. Track repair progress and help establish realistic completion dates. Provide customers with meaningful repair updates and document conversations. Handle customer questions or complaints professionally.

• Coordinate rental vehicles or transportation needs when necessary. Maintain accurate customer, vehicle, and repair-file records.

• Review repair files and assist with final quality-control inspections. Build strong relationships with insurance adjusters and business accounts.

QUALIFICATIONS

Collision estimating experience preferred; insurance-claim experience strongly preferred. Familiarity with CCC ONE, Mitchell, Audatex, or similar estimating software is a plus. Knowledge of collision repair procedures and automotive parts.

• Ability to identify repair-versus-replacement requirements. Strong written, verbal, organizational, and follow-up skills.

• Comfort communicating with customers, technicians, vendors, and insurance representatives. Valid driver's license required; I-CAR training or certifications are a plus.

WHAT WE ARE LOOKING FOR

The ideal candidate balances accuracy, customer service, insurance communication, and production needs. This person follows each vehicle through the repair process and helps solve problems as they arise.

Schedule:

Full-Time, Monday-Friday, with availability based on shop workload. How to

Apply:

Submit a resume and a short summary of your relevant experience.

Job Type:

Full-time