Job Title:

Service Advisor (Collision Estimator)

Responsibilities:

DUTIES / RESPONSIBILITIES

Repair damaged vehicles using technical information sheets following APS (Advanced Process Solutions) in accordance with repair orders (RO). Makes "repair or replace" decisions concerning safety, costs, and cycle time. Bodyshop Experience with CCC one, Repair Plan Phase, Mitchell Connect, ALLDATA, OPS Trax, I-CAR Certifications. Work and communicate with Technicians on the vehicle repair status (including supplements). Utilize all required safety equipment, follow proper repair procedures, and adheres to all requirements for hazardous waste disposal.. Attend daily release meetings. Other duties as assigned.

• Provide exceptional customer service to clients via phone, email, and chat
• Assist customers with inquiries, concerns, and requests in a timely and professional manner
• Analyze customer needs and recommend appropriate solutions or products
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer records and update information as necessary
• Collaborate with other team members to resolve complex customer issues
• Follow up with customers to ensure satisfaction and resolve any outstanding matters

Experience:

• Previous experience in a customer service role preferred
• Strong communication skills, both verbal and written
• Ability to analyze customer needs and provide effective solutions
• Proficient in using customer service software and computer systems
• Excellent problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:

• Competitive salary based on experience
• Comprehensive training program provided
• Opportunities for career advancement within the company
• Health insurance benefits available
• Paid time off and holiday pay If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Apply today to join our dynamic team of Customer Service Representatives!

Job Type:

Full-time Pay:

$75,000.00

• $900,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver's License (Required) Ability to

Relocate:

Garden Grove, CA 92844: Relocate before starting work (Preferred)

Work Location:

In person