Banks Collision Center in Concord NH, is looking for a highly motivated, dedicated, and quality-focused individual, to write collision repair estimates for our customers and Insurance partners. This individual will need to be Personable and have a friendly caring demeanor. Job Summary Provides World Class Customer Service Experience to all Banks customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer and insurance partners throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) customers through-out the repair process. Responsibilities Participate in developing a proper repair plan for each vehicle. Prepare estimates in accordance with Insurance partners and company guidelines. Maintain and execute a timely repair schedule before, during, and after completions of repairs. Communicate supplements to customers and insurance companies on the same business day as written. Consult with management regarding new procedures and equipment in the industry Qualifications Prior Collision or Insurance company estimating experience perfered. Ability to multi-task Excellent customer service CCC1 estimating experienced preferred Basic Computer skills Positive, friendly attitude, along with a customer service mentality Enjoy working in a fast paced environment Excellent oral and written communication skills Team player Must have a valid driver's license Ability to learn new technology and research OEM repair procedures