JOB DESCRIPTION DEPARTMENT

Front Office TITLE:

Estimator

REPORTS TO

General Manager

SALARY STATUS

Exempt

JOB SUMMARY

NYS Estimators License required. The Estimator is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. In addition, the appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so he/she must strive to represent the Company in a professional manner, through excellent communication and portraying a business image.

DUTIES/RESPONSIBILITIES

Accountable for providing superior customer service. Complete the pre-inspection checklist and quality sheets. Inspect damaged vehicles and write accurate appraisals. Follow-up on customer appraisals, in order to increase closing ratio. Ongoing communication with adjuster, production staff and customer regarding status of repair. Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction. Work to resolve any customer concerns or dissatisfaction with the work or the Company. Attend release meetings. Other duties as assigned. Strong communication skills (reading, writing, speaking, listening.

Job Type:

Full-time Pay:

$22.00 - $28.00 per hour Expected hours: 40.0 - 45.5 per week