Branch Manager — Southern West Coast

Branch Manager — Southern West Coast Neonline Logistics Inc. Los Angeles, CA Job Details Full-time $60,000 - $120,000 a year 10 hours ago Benefits 401(k) matching Professional development assistance Retirement plan Qualifications Customer relationship building Logistics management Regulatory compliance Logistics Employee retention Fleet management Dispatching Team development DOT (Department of Transportation) regulations Bachelor's degree Team management Customer relationship management Business Administration Logistics Training & development Freight Medical transportation experience Training delivery Full Job Description About Neonline Logistics Neonline Logistics is a rapidly growing final-mile and time-critical freight company operating across major U.S. markets. We specialize in on-demand, airport-rooted delivery solutions for clients who cannot afford to miss a window — from temperature-sensitive medical freight to high-priority commercial cargo. Los Angeles is one of our highest-priority growth markets. We are building from the ground up at LAX and need a proven operator to own it — someone who knows this market, knows this industry, and is ready to build something significant. Position Summary The Branch Manager - Southern West Coast is a senior operational leadership role with full accountability for Neonline's LAX station. This individual owns driver growth across a full mixed fleet, coordinates dispatch operations, manages client relationships at the ground level, ensures strict regulatory compliance, and drives station P&L; performance. LAX is one of the busiest air cargo hubs in the United States. This role demands someone with deep, hands-on experience in airport logistics — who understands the complexity of managing time-critical pickups and deliveries across multiple vehicle classes in a high-volume, compliance-heavy environment. Key Responsibilities Station Leadership & Operations Own and manage all daily operations at the LAX station — ensuring service standards, compliance, and performance targets are met consistently across all shifts Work directly with the Director of Operations and CEO during the first 90 days to absorb company vision, co-develop Standard Operating Procedures (SOPs), and establish the operational foundation for LAX Build, train, and lead a high-performing team capable of handling the volume and complexity of one of the country's busiest air cargo markets Conduct monthly all-hands driver meetings to review performance metrics, protocols, safety standards, and company updates Deliver structured team training sessions on a weekly or monthly basis based on operational need Driver Recruitment & Fleet Growth Lead and execute the full driver recruitment strategy for LAX — with a target to 2x the active daily driver headcount by the end of Q2 2027 Manage a comprehensive mixed fleet across all vehicle classes: Car, Van, Truck, Box Truck, Tractor Trailer (including 53ft), Reefer Van, and Reefer Truck Develop and maintain driver retention programs — keeping turnover low in a competitive Los Angeles labor market Monitor individual driver performance, conduct regular performance reviews, and implement coaching or corrective action plans as needed Ensure all drivers maintain valid licensing, required endorsements, and compliance with DOT regulations at all times Client Relationship Management & Business Development Serve as the primary operational point of contact for all LAX-based clients — building long-term partnerships rooted in reliability and trust Join and represent Neonline on client calls and in-person meetings, bringing ground-level operational credibility to every conversation Identify, pursue, and close new business opportunities within the Southern West Coast market Earn commission on net new client accounts brought in directly — with full company support in the sales and onboarding process Collaborate with the sales team to ensure seamless client onboarding, contract execution, ongoing account satisfaction Compliance, Safety & Regulatory Standards Ensure full compliance with all TSA regulations, DOT requirements, FAA cargo protocols, and LAX airport authority directives — with zero tolerance for gaps Oversee all aspects of temperature-sensitive freight handling, including dry ice shipments, cold-chain documentation, and proper packaging and labeling protocols Ensure all station personnel and drivers maintain current airport badging, security clearances, and credentialing as required by LAX and TSA Conduct regular internal compliance audits and implement corrective procedures proactively — before issues become incidents Stay current on all federal, state, and local transportation regulations affecting final-mile and air cargo operations in the Southern California region Performance Management & Reporting Own the LAX station P&L — managing operational costs, maximizing revenue, and delivering consistent quarter-over-quarter growth Track, analyze, and report all key performance indicators to the Director of Operations on a regular cadence Utilize TMS, dispatch platforms, and AI-driven tools to optimize route efficiency, fleet utilization, and workforce scheduling Represent the LAX station in company-wide strategic planning discussions and contribute to national expansion initiatives Qualifications & Experience Required 5+ years of progressive experience in time-critical medical or freight logistics operations, with at least 2 years in a management or leadership capacity Demonstrated experience in airport ground operations at a major hub, with thorough working knowledge of TSA regulations, DOT compliance, and airport credentialing requirements Proven background in managing on-demand final-mile delivery operations at scale, including full mixed-fleet management across light and heavy vehicle classes Hands-on experience with temperature-sensitive freight handling, including dry ice protocols, cold-chain compliance, and regulated cargo documentation Track record of building and growing a driver workforce in a competitive labor market (recruitment, onboarding, training, and retention) Direct, ground-level client relationship management experience in a logistics or freight operations environment Strong professional network within the time-critical freight, air cargo, and airport logistics industry Willingness to travel for industry conferences, client meetings, and company-wide leadership events as required Skills & Attributes Tech-savvy with hands-on experience using TMS, dispatch, or route optimization platforms; genuine enthusiasm for AI-driven operational tools Exceptional communicator — able to engage effectively with drivers, clients, and leadership Highly organized, with the ability to manage multiple high-priority situations simultaneously while maintaining attention to detail Entrepreneurial mindset — capable of building systems, processes, and culture from the ground up in a high-growth startup environment Flexible availability — understands that time-critical, airport-based logistics does not follow a fixed schedule Valid Class A or B commercial driver's license preferred; at minimum, a valid driver's license with a clean driving record Ability to obtain and maintain LAX airport security badge and all required TSA clearances Preferred Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (or equivalent professional experience) Experience managing reefer, 53-ft tractor trailer, and temperature-controlled vehicle fleets in a regulated logistics environment Familiarity with IATA cargo regulations and air freight documentation standards relevant to LAX operations Prior P&L ownership at a branch, station, or terminal level in a final-mile or freight environment Bilingual is a plus — Spanish strongly preferred given Southern California driver workforce demographics Established relationships within the LAX cargo and logistics community (ramp operators, freight forwarders, airport authority contacts)

Pay:

$60,000.00 - $120,000.00 per year

Benefits:

401(k) matching Professional development assistance Retirement plan

Work Location:

In person