Job Description Job Description At First Federal Bank; headquartered in Florida core values speak to the heart of an organization and are the essence of a company's identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future. Offering a dynamic benefit package that includes but is not limited to: Four Medical Plan Offerings to choose from Employer HSA Contributions (Coverage/Plan exclusions) Employer Provided Life Insurance Policy Annual Health Incentive Annual Wellness Reimbursement Tuition Reimbursement program Generous Match 401k Retirement Plan Paid Sick Leave Paid Vacation Leave 11 Paid Holidays based on the Federal Reserve Calendar If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS

Focus on developing and coaching staff in relationship management skills. Ensure staff is consistently updating and reviewing the customer profile. Jointly conduct periodic pre-call planning sessions with each team member. Perform staff observations of customer interactions including phone conversations and voice messages. Conduct assigned coaching sessions with each team member monthly. Schedule time for team members to make onboarding and outreach calls monthly. Implements a culture of building the bank on relationships. Strong communication skills including speaking to small or large groups whether inside or outside the organization. Able to multitask and work in a fast-paced environment; can cope with change and shift gears easily. Responsible for managing multiple direct reports. Manage Small Business Loan Portfolio Duties may vary due to location, and this list may not be all inclusive. Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft applications including word, excel, power point, outlook and accessories. Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace. This is a FLSA exempt position whose primary duty is managing their branch sales staff. Provides the best service to our customers with innovative and creative solutions.

EDUCATION AND EXPERIENCE

Certification or higher secondary degree in a similar or related field of study 2 years previous retail bank management Extended hours sitting and performing computer tasks may be required Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank. Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY E

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