Job Description Help for Job Description. Opens a new window. We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

Summary:

Reporting to the Assistant Vice President Branch Manager and assisting in the efficient operation of the branch, the Assistant Branch Manager provides leadership and functions as a working supervisor for teller and member service personnel and assists with their training and development. Guides and directs teller operations and member personnel and assists with their training and development. Responsible for implementing company policies and procedures in relation to teller and member service operations. Supervises balancing and summarizing of daily business and cash. Trains tellers and member service personnel to maintain proper member relations. Ensures compliance with security practices. Plans, organizes and assigns the workflow of the teller and member service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for branch membership and lending growth through business development.
• Actively participate in community organizations to develop contacts and growth opportunities.
• Coordinates deposit, lending, and member service functions in accordance with Addition Financial policies, principles, and procedures.
• Develops plans and schedules for efficient utilization of employees, resulting in outstanding service delivery.
• Must be knowledgeable in all phases of branch operations, teller, member service, and loan functions.
• Must have strong lending background and strong sales focus.
• Attain branch goals in savings, lending, account relationships, transactions, profitability and cross sell ratios.
• Processing of consumer loans as required.
• Assists AVP Branch Manager in supervision and scheduling of staff.
• Assumes responsibility for branch operations in absence of AVP Branch Manager.
• Ensures that quality service is consistently provided to all members.
• Cross-sells credit union products and services, plus coaching of staff on cross-selling techniques.
• Assists in the resolution of employee or member problems and complaints.
• Assists in daily and monthly balancing.
• Must possess strong organizational and team skills.
• Performs additional duties as required by management.