Branch Manager

Branch Manager Peterman Brothers - 3.3 Bloomington, IN Job Details Full-time 1 day ago Benefits Fuel card Health savings account Paid holidays Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Employee discount Bereavement leave Qualifications Revenue growth Computer operation Operations management Computer literacy Sales training Team development Key Performance Indicators Electrical experience Presentation skills Continuous improvement Plumbing Sales coaching HVAC Profit & Loss statement Senior level Escalation handling Profit and loss analysis 2 years Team motivation (leadership skill) Staffing management Technical Proficiency Staff development Full Job Description Why Join the Peterman team? Peterman Brothers is a family owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 500 employees within 11 locations across Indiana, Ohio, and Kentucky! As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites: Top Compensation Package plus Bonus Opportunity 401k w/ Company Match and no Vesting Schedule Company Vehicle and Gas Card Personal Time Off HSA w/

Company Contribution Medical Insurance:

Health, Dental, Vision, Life Voluntary Insurance Options Employee Assistance Program Employee Discount 6 Paid Holidays with 2 Additional Paid Floating Holidays Bereavement Pay Paid Birthday Off Company Events & Parties Advancement and Growth Opportunities And so many more!

The Role:

The Branch Manager leads all branch operations and personnel to drive profitable growth, operational excellence, and team development. This role owns branch performance, fosters a high accountability culture, and ensures alignment with Peterman Brothers' core values.

What You'll Do:

Lead and develop branch team members across all service lines including HVAC, Plumbing, and Electrical. Own branch P&L performance and drive profitable revenue growth through strong operational leadership and accountability. Directly manage branch performance against key at risk bonus metrics including gross profit, safety, and membership growth. Coach and hold technicians accountable to KPIs, performance standards, and revenue expectations. Drive employee development through regular 1:1 meetings, branch meetings, field observations, and coaching conversations. Facilitate and support technician progression through Peterman Brothers' Path to Progression program, including KPI management, competency development, and job leveling discussions. Build a high performance culture centered around accountability, urgency, and continuous improvement. Develop staffing plans to ensure the branch is properly staffed to meet customer demand and growth goals. Train and coach teams on customer experience, sales process, and operational execution to maximize performance. Monitor branch performance metrics and proactively implement action plans to improve results. Oversee customer satisfaction and ensure prompt, professional resolution of escalated customer concerns. Promote and foster

Peterman Brothers' Core Values:

Leading Ourselves:

Taking pride in work, being solution-minded, and taking responsibility for outcomes.

Growing Continuously:

A commitment to personal and professional development through education and improving daily.

Caring Genuinely:

Building respectful, personal relationships and focusing on the needs of others.

Doing What's Right:

Operating with integrity by standing behind their work and being honest and fair.

Owning Results Together:

Functioning as a unified team to support one another and achieve collective goals. Set the tone for the branch by bringing energy, urgency, and a positive leadership presence daily.

What You'll Need:

2+ years of residential trade experience (HVAC, Plumbing, Electrical) or other adjacent industries or home services experience. Have 5+ years of management experience. Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Proficient in computer use and Microsoft applications. Want to join a company that puts people first? Apply today, and our talent team will take it from there. If you're ready to chase your dreams, pick Peterman Brothers, where great service runs in the family! Peterman Brothers is an Equal Opportunity Employer.