Full Job Description PURPOSE:

The Branch Manager is responsible for the administration of the branch including but not limited to: sales, service, operational soundness and efficiency, risk management, internal control and HR management activities. The Branch Manager creates and promotes a culture that is employee and customer centric. Focusing on the employee, allows for continuous personal growth which will translate into improvement on all performance accountabilities. By delivering a world-class customer experience for all current and prospective customers, the Branch Manager along with his/her team deepen and retain existing customer relationships while attracting new ones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Deliver exceptional customer service personally while coaching/motivating team to deepen existing relationships and acquiring new ones in order to meet branch and individual goals. Greet and interact with each customer and non-customer with world class service. Actively participate in customer calls in order to increase customer base. Ensure operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized. Ensure proper functioning of the branch within established policies and procedures Develop, direct and implement sales strategies and techniques that will generate additional bank business through the various channels the bank offers. Responsible for the hiring, retention, motivation and overall success of branch team. Provide supervision to staff by providing constructive and positive feedback while management performance. Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive. Increase revenue as a result of new product and/or service referral that will enhance the customer relationship with the Bank Decrease expense by recommending services that will provide the customer with more efficient methods of banking. Identify and recommend to management opportunities and efficiencies that can be obtained in the day to day branch structure. Takes responsibility for achieving strong results while balancing multiple complex demands Complete additional projects as assigned.

QUALIFICATIONS

Bachelor's Degree in Business Management or equivalent field, or equivalent work experience Minimum of five years Banking experience; preferably in branch operations and management Management, customer service, sales/business development and problem solving skills Excellent verbal and written communication skills Ability to use various office equipment including computer terminal; Intermediate Microsoft Office skills Ability to work under pressure, within deadlines, prioritize and management changing priorities and multiple tasks. Must have or be able to obtain NMLS number. Notary public required (eligibility for registration required at hire).

EFFORT:

Able to lift in excess of 50 lbs. Must be able to stand for an extended period of time. Essential to follow written and verbal directions. This role routinely uses standard office equipment such as computers, photocopiers, and scanners. Needs to be able to move about inside the office space to access file cabinets, office equipment, etc. May work in closets / confined storage areas. Use of hands and fingers to handle/ operate a computer and other office machinery such as a calculator, copy machine, scanner, computer printer, Position does involve crawling/ squatting / kneeling/ to place or move objects under desks or in closets. Frequently communicates verbally directly with customers and coworkers; uses telephone to exchange information. Specific vision abilities required by this job include: close vision, distance visions, ability to adjust focus. Regular travel between main office and branches, often within day of notice

WORK ENVIRONMENT

40 / 50 hour per week with a variable schedule as required to provide staff supervisor and customer support; shifts include early arrival, late departure, overtime, and/or Saturday / Sunday hours. Frequent distractions include overhearing coworker conversations, employees working through the area and similar interruptions. 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