A Banking Branch Manager manages operations and business at a bank branch office, or at the local office of a financial institution such as a brokerage or investment firm. Supervises branch staff, monitors customer accounts, loans or investment activities and security at the branch. Maintains communication with other branch managers and central or executive management. May direct local marketing promotions or participate in community events.
September 2026 $1,000 Sign-On Bonus Available! New hires who successfully complete their first 30 days of employment are eligible to receive a $1,000 sign-on bonus. About First Resource Bank First Resource Bank is built on three core values: providing unequalled service, having a team approach and making a positive impact in the communities we serve. By implementing these simple tenets, the organization has experienced growth and an expanding client base. The AVP Branch Manager will be responsible for the oversight and coordination of daily branch operations. Primary Duties Provide exceptional customer service that aligns with First Resource Banks Client Experience Service Standards policy Maintain the professionalism of the branch by greeting customers, determining their needs, organizing the workspace, and maintaining office supplies. Oversee and support the presentation, cleanliness, and general upkeep of branch facilities; coordinate maintenance needs with the Senior Leadership Team to ensure timely and effective resolutions. Supervise and coach Universal Bankers with the day-to-day branch operations as well as maintain customer transaction workflow Perform transaction overrides and support Universal Bankers as a backup of their assigned duties Answer customer information requests (in person and phone) including but not limited to; product and service information, account balance inquiries, electronic banking troubleshooting, wire transfers, stop payments, address changes, debit card limit exceptions, telephone transfers Build customer relationships by maintaining a thorough knowledge of bank products and services and providing appropriate recommendations towards customers Open and maintain accounts including but not limited to; consumer and business checking and savings accounts, IRA's, Heath Savings, Debit Cards, Cash Management products and comply with established internal policies and procedures Oversee the branch cash limits and teller balancing; prepare and maintain Fed Cash shipments Coordinate staff scheduling; work with other Branch Managers to be sure adequate staff coverage is maintained at all locations Resolve branch off ages and customer complaints, overcome customer concerns related to account transactions Minimum Requirements Excellent customer service, collaboration, & problem-solving skills Strong attention to detail, adaptability, and decision - making skills Excellent verbal communication, and interpersonal relationship skills Possess a sense of urgency to complete customer and internal requests Ability to take initiative and work with minimal supervision Trustworthiness and the ability to act with integrity Thorough understanding of client service Ability to learn and become knowledgeable with bank products and services Ability to travel to other FRB locations when needed High school diploma or equivalent is required Please direct questions, and resumes to Kirsten Zuppan, HR Coordinator, at kzuppan@myfrbank.com. First Resource Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, national origin, veteran or disability status.
Job Type:
Full-time Pay:
$50,000.00 - $70,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance
