Branch Operations Manager

• Hazardous Waste / Environmental Services Emerald Environmental
• 3.4 Raleigh, NC Job Details Full-time $80,000
• $120,000 a year 7 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Life insurance Qualifications Record keeping Customer communication Staff supervision Teamwork Word processing Spreadsheets Basic math Client inquiry handling CDL A Environmental services Driver's License Quality assurance Desktop applications Hazardous waste management Productivity software Hazardous materials transportation General management Full Job Description Branch/Operations Manager Raleigh, NC Hazardous Waste Transportation Environmental Services

DUTIES AND RESPONSIBILITIES

• Manages day-to-day operations.
• Manages staff and ensures work schedules and assignments are completed.
• Reports regularly on operational status.
• Reports employee performance.
• Tracks employee performance and routinely provides required feedback.
• Orders necessary work equipment and materials for jobs.
• Ensures that field staff are following proper safety processes and procedures.
• Monitors and resolves client issues and/or complaints.
• Monitors the status and completion of jobs.
• Monitors quality standards of products and services.
• Controls costs and manages established budgets.
• Assists in creating, maintaining, and building client relationships.
• Evaluates completed jobs to ensure the job was done accurately.
• Reviews and approves field staff time sheets.
• Performs continuous review and update of electronic project scheduling .
• Assists with safety training of field staff.
• Performs all other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Hazardous Waste/Environmental Services Managerial Experience
• 5+ years of experience as a manager.
• Language Skills
• Ability to read and analyze. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Mathematical Skills
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Computer Skills
• Proficient in personal computer skills including electronic mail, record keeping, word processing, spreadsheet, graphics, etc. This role requires a knowledge of Microsoft Office and technology.
• Other Qualifications
• Valid driver's license is required.

Must be willing to travel. A Class A CDL is a plus

COMPETENCIES

• Troubleshooting — Determines causes of operating errors and decides how to respond.
• Active Listening — Gives full attention to what other people say, taking time to understand the points being made, asking questions as appropriate, without interrupting at inappropriate times.
• Quality Control Analysis — Conducts tests and inspections of products, services, or processes to evaluate quality or performance.
• Critical Thinking — Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management — Manages one's own time and the time of others.
• Judgment and Decision Making — Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources — Motivates, develops, and directs people as they work, identifying the best people for a job.
• Management of Material Resources — Selects, guides and implements the appropriate use of equipment, facilities, and materials needed to do certain work.
• Communication/Customer Service
• Writes and speaks effectively; manages difficult or emotional customer situations; responds promptly to customer needs; listens well and participates during meetings; asks questions to ensure understanding; solicits customer feedback to improve service; and meet commitments.

Emerald Environmental is staffed with qualified professionals in a range of disciplines, from hazardous materials management and environmental geology to asbestos abatement and occupational health and safety technology. Whether you're looking for a solution to a specific problem or you need a complete environmental management program, Emerald Environmental experienced professionals will assess the situation and recommend and successfully execute a plan of action. But most importantly, our "real world" experience has prepared us to apply our expertise where it is needed most. That's Teamwork.

Job Type:

Full-time Pay:

$80,000.00

• $120,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

Hazardous Waste Transportation:

5 years (Required)

Environmental Services:

5 years (Required)

Trucking:

5 years (Preferred) Operations management: 5 years (Preferred)

Work Location:

In person