Retail Branch Manager

Retail Branch Manager Minot AFB BranchNorth Star Community Credit UnionNorth Star Community Credit Union is seeking an experienced, service-driven Retail Branch Manager to lead operations at our Minot AFB branch. This is an exciting opportunity to manage a high-performing team, drive growth, and provide exceptional service to our members in a military and local community environment.

Position SummaryThe Retail Branch Manager is responsible for overseeing all branch operations to meet organizational, financial, and service goals. You will lead and develop branch staff, ensure operational excellence, and provide high-quality service across transactions, lending, and new accounts.

Key ResponsibilitiesLead daily branch operations and ensure performance meets established goalsHire, coach, train, and evaluate branch staff to build a motivated, high-performing teamMonitor branch activity including transactions, loan volume, sales, and new accountsSchedule staff to ensure efficient and consistent service deliveryResolve complex member concerns and account issuesPrepare and submit branch reports, budgets, and operational updatesEnsure compliance with credit union policies, procedures, and regulationsUnderwrite and approve loans within assigned authorityPromote a strong sales culture and coach employees on cross-selling opportunitiesMaintain branch security, safety, and internal controlsRepresent the branch in the community and foster relationships with local organizationsQualificationsExperience35 years of leadership experience in banking, credit union, or financial servicesEducationAssociate degree OR equivalent combination of education, certifications, or specialized trainingSkills & AbilitiesStrong leadership, coaching, and team development skillsExcellent communication and relationship-building abilitiesAbility to drive results and promote a sales cultureProfessionalism, integrity, and strong problem-solving skillsCertifications & RequirementsNMLS registration within 2 months of hireFiCEP certification and North Star Way completion within 6 monthsInsurance License within 9 monthsWhy Join North Star at Minot AFB?Serve a unique community including military members and local familiesLead a dedicated team that values service, growth, and collaborationOpportunities for professional development and career advancementSupportive leadership and a strong organizational cultureSalary is paid based on experienceApply TodayIf you are a motivated leader ready to make a difference in the Minot AFB community, apply now to join North Star Community Credit Union as our Retail Branch Manager!