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Sales Center Manager
Career Insights for Banking Branch Manager (General)
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Scorecard
Based on North Dakota data
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What they do
A Banking Branch Manager manages operations and business at a bank branch office, or at the local office of a financial institution such as a brokerage or investment firm. Supervises branch staff, monitors customer accounts, loans or investment activities and security at the branch. Maintains communication with other branch managers and central or executive management. May direct local marketing promotions or participate in community events.
$115,424 / year median in North Dakota
-8% projected decline
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Grow revenue through volume and net pricing and gross profit through product mix, controlling cost of goods, volume, and net pricing. Ensure superior customer service and foster a customer service environment including meeting with key customers, assisting sales representatives with maintaining relationships and negotiating and closing deals. Manage annual sales center operating budget, control expenses effectively, and provide explanation of budget variances to Division Manager. Lead, develop and mentor team to achieve a high performance, team-oriented environment with integration of the company's Culture Formula. Monitor competitor products, sales and marketing activities. Set performance goals and execute in the market according to CCBCHC plans, goals and objectives. Ensure neat appearance of all CCBCHC personnel and all equipment and product in accounts. Ensure safety by establishing behaviors that result in a safe working environment and employee training on safe working techniques, minimizing personal injury and property damage incidents of all types. Maintain the safety and integrity of vehicles ensuring required vehicle checks and work with managers to make necessary adjustments to ensure operation of all departments without interruption. Manage utilization of equipment, facilities, and personnel to obtain maximum efficiency to meet performance objectives. Work with management team to continuously foster a positive work environment and establish the organization as a premier employer. Maintain professional, team relationships with co-workers and customers including on-time follow-through on commitments. Conform with, abide by, and re-enforce all regulations, policies, work procedures, and processes.ESSENTIAL SUPERVISORY RESPONSIBILITIES
Work with management team to ensure appropriate handling of personnel matters including hiring for open positions, evaluating performance, and taking appropriate actions in the event of under-performance. Provide strategic leadership and build capability through coaching and development on the company's overall business model, goals and objectives. Include management staff in planning, decision-making, and process improvement. Identify and mitigate potential personnel risks.JOB KNOWLEDGE, SKILLS AND ABILITIES
Adaptability- Ability to adapt to change in the workplace. Business Acumen
- Ability to grasp and understand business concepts and issues. Communication
- Ability to effectively, clearly and concisely communicate verbally and in writing. Decision Making
- Display willingness to make critical decisions while following company practices. Delegation
- Ability to delegate work, give authority to work independently, set expectations and monitor delegated activities. Enthusiasm
- Ability to bring energy to the day-to-day as well as long-term tasks and plans. Judgment
- Display willingness to make timely decisions and exhibit sound and accurate judgment. Leadership
- Ability to inspire and motivate others to perform well; accept feedback. Planning & Organizing
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans. Reliability
- Demonstrate regular attendance and availability to staff and management. Quality Management
- Demonstrate commitment to improve and promote quality in all operating areas. Safety & Security
- Promote and personally observe safety and security procedures and use equipment and materials properly.
- Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.