Branch Manager Frank's Supply Company, Inc. Depending on experience - Vacation & Sick leave, Health, Dental & Life Insurance, Company match on 401(k) United States, Mexico, White Rock Sep 14, 2026

Frank's Supply Company is a major supplier of construction tools and equipment with our focus on both sales and rental. We are currently seeking a qualified Branch Manager for our Los Alamos, NM location.

Summary of Position Responsibilities:

The branch manager oversees the day to day activities for the store, including, sales, warehousing, purchasing, pricing and customer relations. It is primarily through this position that we demonstrate our commitment to achieve customer service excellence. This position is responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.

Specific Tasks and Responsibilities:

• Assumes overall responsibility for profitability of the branch. Oversees all branch sales, warehousing, pricing, accounting and customer relations.
• Approves, within budgetary limits, all branch office expenditures for purchase of supplies and equipment.
• May perform the duties of an Outside Salesperson as outlined in the job description for the position.
• Prepares budget and sales forecasts for management.
• Handles important customer complaints and service problems.
• Assumes responsibility for the physical plant and maintenance.
• Attends and participates in company meetings, industry conferences and conventions.
• Performs duties inherent in all supervisory positions.
• Must be able to identify, evaluate, and assimilate information before making quality decisions
• Participate in personal development including activities as directed by management which can include:
• Attending department and company meetings
• Attending computer software seminars
• Attending vendor and other training courses as approved by management; use self-instructional materials available
• Read trade, vendor and other product or services materials
• Keep informed about company plans, marketing and sales goals, promotions and related materials, policies and procedures
• Other training courses approved by management
• May prepare special reports for management.
• Perform special projects, participate on project teams, and other tasks as assigned by management

Specific items the Branch Manager is responsible for include:

Dispatching and scheduling pick-ups and deliveries

Managing Employee time off and overtime

Receiving inventory; stay current on payables and ensure we receive early pay discounts

Keep basket tickets from building up; ensure they are processed daily

Conducting ongoing training and cross-training for all employees

Communicating regularly with Service Manager to service equipment timely and maintain fleet

Ensure annual inspections are current for all rental equipment as well as semi-trucks

Stay current on open order report

Ensure all clerical activities are happening on a regular basis including but not limited to balancing cash drawer, making bank deposits, and checking the mail box

Issuing necessary credits and filling out paperwork for vendor claims timely

Communicating and executing transfers timely

Interviewing, hiring, disciplining, and terminating staff as needed in conjunction with Human Resources

Participating in Affirmative Action and other necessary training via Human Resources

Writing POs for Type 08 expenses items timely

Staying current on work orders and sales orders

Setting minimum and maximum inventory levels, performing cycle counts, and managing inventory in conjunction with purchasing

Assisting Corporate Fleet Manager with evaluation of rental equipment and transfers as necessary

Communicate with Accounts Payables on buy out purchases and other credit card usage

Working Conditions and Physical Requirements:

Sitting for extended periods of time

Good eyesight

Good hearing

Noisy environment must not be easily distracted

Overtime (evening and weekends); can be on short notice

Problem solving

Complaints handling

Customer contact

Job stress

Overhead reaching

Climbing stairs

Consistently able to lift packages up to 50 pounds

Good memory

Equipment and job resources consistently used include the computer and related technologies, telephone, fax machine, copier, and calculator

Qualifications:

Computer skills

Good verbal communication skills

Good telephone etiquette

Good questioning (probing) skills

Good voice characteristics

Good language use

Above average reading comprehension

Basic math skills

Technical competence

Good attitude

Good interpersonal skills

Attention to detail Coordinates with: Inside sales

Outside sales

Vendors

Customers

Accounting

Shipping & Receiving

Drivers

Rental department

Service department

Management

Owners Supervises:

Branch employees

Performance Standards:

Check voice mail daily and return calls within 1 business day

Expedite purchase orders within 7 business days or less

Order processing error less than 1%

Receive stock and non-stock in to computer systems with errors less than 1%

Immediate coordination with sales representatives on bids, complaints, or other customer service related problems with their assigned accounts.

Maintain a 95% inventory shipping level.

Maintaining a neat and clean store and yard

Be Punctual

Be energetic and positive and lead by example

Delegate and direct staff in a clear and respectful manner