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Contributes to the development and motivation of the branch team in the monitoring of individuals growth and performance to standards and goals, providing timely formal and informal performance feedback to employees. Performs all duties of branch team as needed; open new accounts, account maintenance, wire transfers, teller transactions, vault or ATM responsibilities.
Ensures the branch operates in accordance with bank policies and procedures, as well as audit/security processes.
Supervises vault operations and procedures.
Responsible for the preparation and distribution of monthly branch reportsHandles sensitive operational issues, personnel and customer relationships confidentiallyAbility to make independent decisions within bank policy and procedure while exercising good judgment, able to help recognize and prevent fraud to protect customer and bank.
Manages customer problems and complaints; takes ownership of complex customer questions and situations, follows up to ensure resolution and customer satisfaction.
Participates in activities for generating new business such as special events.
Performs other duties as assigned.
Communication/Clerical SkillsGood interpersonal and supervisory skills, as well as good written skills.
Computer SkillsProficient computer skills including word processing, spreadsheets, and changing technology.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Banking-- Knowledge of financial industry and bank dynamics, and a thorough knowledge of banks products and services, and bank security and transaction policies.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring Monitoring/assessing performance of yourself and other individuals to make improvements or take corrective actionBank Secrecy Act In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
N
NexTier
Branch Supervisor
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What they do
A Banking Branch Manager manages operations and business at a bank branch office, or at the local office of a financial institution such as a brokerage or investment firm. Supervises branch staff, monitors customer accounts, loans or investment activities and security at the branch. Maintains communication with other branch managers and central or executive management. May direct local marketing promotions or participate in community events.
$109,378 / year median in Pennsylvania
-0% projected decline
Job Description
JOB SUMMARY
Oversees the daily operation of the branch. Responsible for scheduling and day-to-day supervision, support and coaching of branch team to achieve operational and branch growth goals. Helps to ensure the branch provides quality customer service according to our service standards, identifies customer needs and provides solutions to those needs through products, services or problem resolution.ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees, coaches, trains and supports team members in providing a positive customer experience, guides and motivates the branch to achieve its assigned deposit growth and referral goals.Contributes to the development and motivation of the branch team in the monitoring of individuals growth and performance to standards and goals, providing timely formal and informal performance feedback to employees. Performs all duties of branch team as needed; open new accounts, account maintenance, wire transfers, teller transactions, vault or ATM responsibilities.
Ensures the branch operates in accordance with bank policies and procedures, as well as audit/security processes.
Supervises vault operations and procedures.
Responsible for the preparation and distribution of monthly branch reportsHandles sensitive operational issues, personnel and customer relationships confidentiallyAbility to make independent decisions within bank policy and procedure while exercising good judgment, able to help recognize and prevent fraud to protect customer and bank.
Manages customer problems and complaints; takes ownership of complex customer questions and situations, follows up to ensure resolution and customer satisfaction.
Participates in activities for generating new business such as special events.
Performs other duties as assigned.
ADDITIONAL RESPONSIBILITIES
Attend seminars and meetings as appropriateMaintain confidentiality in accordance with the Code of EthicsAdhere to established security proceduresParticipate in proactive team efforts to achieve departmental and company goals.SUPERVISORY
RESPONSIBILITIESSupervises all Branch StaffKNOWLEDGE, SKILLS, AND ABILITIES
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Communication/Clerical SkillsGood interpersonal and supervisory skills, as well as good written skills.
Computer SkillsProficient computer skills including word processing, spreadsheets, and changing technology.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Banking-- Knowledge of financial industry and bank dynamics, and a thorough knowledge of banks products and services, and bank security and transaction policies.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring Monitoring/assessing performance of yourself and other individuals to make improvements or take corrective actionBank Secrecy Act In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.