Regional Manager

Build your best future with the Easy Ice team- Cool Careers Start Here! We're a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We've been changing our industry for the better since we started in 2009, and we're not slowing down anytime soon. As a member of our team, you'll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We'll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn't just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

WHAT WE OFFER

Competitive pay Company Vehicle & Cell Phone Excellent Medical/Dental/Vision/Group Life 401k Company Match PTO and Holiday Pay Fitness Membership Reimbursement Hands on experience that promotes a growth-oriented culture Personal growth opportunities which encourages employees to "think outside the box" Challenging and meaningful work that fosters learning and development Fun fast-paced company culture and work environment Collaborative team environment to support and mentor each other Check us

Out:

Easy Ice

POSITION SUMMARY

In addition to the responsibilities of being a Branch Manager of a specific location, the Regional Manager oversees all branches with a defined territory providing the Branch Managers and their respective teams with guidance and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in regular Regional Branch Manager Meetings. Work with all Easy Ice Departments on the exchange of information, ideas and communications between the various departments and the branches. Assist in developing, implementing and improving systems and processes throughout the Company to lower costs, control quality of work and improve productivity, efficiency and profitability while maintaining the highest level of customer satisfaction. Work with the General Manager and various departments to determine budgets and metrics. Maintain, analyze and report metrics and other data. Work with, guide and mentor the Branch Managers and their teams to bring out their best efforts and qualities, and to achieve the desired outcomes (metrics and budgets). Ensure employees can do their jobs at the highest level by supporting the Branch Managers' efforts to provide them with the tools to do their jobs (computers, phones, vehicles, training, etc.) in a clean and healthy work environment. Assure that Company policies, procedures and best practices are followed and are in line with the Easy Ice Operating System. Provide regular and annual assessments of Branch Managers within their territory. Travel to the Branches on regular basis to observe operations and work with the Branch Managers and their teams. Perform such additional administrative or other duties as may be needed from time to time. Maintain a clear understanding of regional logistics. Work with Branch Managers to assure adequate coverage for when Branch Managers are out of the office (including handling necessary tasks/roles remotely or on if necessary).

POSITION QUALIFICATIONS

Education:

Bachelor's degree or relevant technical certifications or other transferable experiences.

Experience:

Customer Service experience is required, previous service experience preferred.

Desired Skills:

Strong, effective, and professional communication skills, both verbal and written. Ability to think outside the box and to listen to, and thoughtfully consider different points of view or opinions. Team oriented mentality, while at the same time able to work independently. Robust problem-solving abilities. Detailed oriented. Proficient in Microsoft applications and willing to learn new software programs and systems. Ability to perform effectively in a fast-paced environment. Ability to handle stress, prioritize tasks and resolve problems quickly. Strong organizational and time management skills. Desire and ability to continually learn in general, and more knowledge of the industries we serve and the services we offer. Capability to pivot quickly when appropriate.

WORK ENVIRONMENT

Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use. Sits for extended periods of time. Must be able to work, for prolonged periods of time, on a computer with multiple monitors. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.