Citizens Multi Asst Branch Mgr

Citizens Multi Asst Branch Mgr Citizens Financial Group - 3.4 Cranston, RI Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance Opportunities for advancement Retirement plan Qualifications Financial sales Customer relationship building Client relationship development Sales team management High school diploma or GED Team development Sales coaching Financial acumen Full Job Description Description At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As an Assistant Branch Manager (ABM) , you will support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long-term success. In this role, you'll report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience. Acting as an individual contributor and a coach, you'll inspire your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results. Through leadership and strong partnerships, you'll cultivate a culture of excellence that powers the branch's growth and success. Thriving in a digital-first environment, you'll showcase the convenience and accessibility of our mobile and online banking platforms, helping customers seamlessly navigate their financial journeys. You'll supervise branch operations in the BM's absence, and implement consistent business processes to deliver exceptional customer experiences. A successful ABM is a dynamic communicator who translates business priorities into actionable goals, and empowers colleagues to embrace and execute strategies with confidence. With a strong focus on financial acumen, you'll guide sound decision-making by understanding the branch's outcomes and leveraging key business drivers to achieve success. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications High School diploma or equivalent required 2 or more years of sales experience in Retail or Branch Banking environment Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment Successful record of driving an exceptional customer experience validated through customer satisfaction surveys Strong financial, risk and business acumen including experience interpreting reports to drive productivity Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers Maintain an active role through partnerships with community and civic organizations Ability to travel, as needed, to required trainings and/or other branch locations Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS Preferred Qualifications Associate's or Bachelor's degree preferred Hours & Work Schedule Hours per

Week:

40

Work Schedule:

Varies with branch needs and may include weekends and evenings

Pay Transparency:

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the

Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:

IN Best Places to Work for Disability Inclusion