A Banking Branch Manager manages operations and business at a bank branch office, or at the local office of a financial institution such as a brokerage or investment firm. Supervises branch staff, monitors customer accounts, loans or investment activities and security at the branch. Maintains communication with other branch managers and central or executive management. May direct local marketing promotions or participate in community events.
Position Summary We are seeking an experienced and results-driven Branch Manager to lead the daily operations of our branch while driving growth, operational excellence, and exceptional customer service. This role is responsible for overseeing customer service, retail sales, warehouse and distribution operations, inventory management, and branch administration to maximize profitability and support long-term business success. The ideal candidate is a strong leader with experience managing people, processes, inventory, and financial performance within a distribution, warehousing, or flooring-related environment. Key Responsibilities Manage all branch operations, including customer service, sales support, warehousing, inventory management, distribution, and administration. Oversee customer service activities and collaborate with Account Managers to develop strategies that maintain and grow existing customer relationships. Build, maintain, and expand relationships with walk-in customers while driving sales through upselling, cross-selling, and add-on product recommendations. Manage all warehouse operations, including receiving, shipping, returns, order fulfillment, and inventory movement. Plan, implement, and control the efficient flow of inventory to meet customer demands and business objectives. Maintain proper inventory levels and product mix, place inventory orders, conduct cycle counts and physical inventories, and monitor inventory accuracy, slow-moving products, breakage, and adjustments. Manage branch assets, control operating expenses, and identify opportunities to increase revenue and profitability. Monitor branch performance metrics and drive continuous improvement in operational efficiency and customer satisfaction. Foster a positive, collaborative team culture focused on accountability, safety, teamwork, and superior customer service. Serve as the Branch Safety Coordinator and promote a safe and healthy work environment while ensuring compliance with company policies and safety standards. Perform additional duties and special projects as assigned. Qualifications Bachelor's degree in Business or a related field preferred, or an equivalent combination of education and experience. Previous management experience in customer service, warehousing, purchasing, inventory management, order fulfillment, or distribution operations. Flooring industry experience preferred. Previous distribution experience within a sales-oriented environment preferred. Demonstrated leadership and team development skills. Strong interpersonal, organizational, and communication abilities. Experience managing operational processes and driving business results. P&L management experience. Strong business acumen and computer proficiency. Ability to lift up to 75 pounds. Bilingual English/Spanish is a plus.
Benefits:
401(k) 401(k) matching Health insurance Life insurance Vision insurance
