Branch Manager - Lakeline Branch Public Employees Credit Union - 3.2 Austin, TX Job Details Full-time 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Team development Attention to detail Credit union experience Training & development Cash handling Leadership Full Job Description Branch Manager - Lakeline Branch PECU is seeking an experienced and motivated Branch Manager to oversee the daily operations of one of our branch locations. This position is ideal for a hands-on leader who enjoys developing employees, assisting members, and ensuring branch operations run smoothly and accurately. This is not a sales-focused position and does not have sales goals or quotas. Our focus is on providing excellent member service, maintaining strong operational standards, and helping our members with their financial needs. Key Responsibilities Lead, coach, and support branch employees while fostering a positive and professional work environment. Oversee daily branch operations and ensure compliance with PECU policies, procedures, and applicable regulations. Open and maintain member accounts, including checking, savings, certificates, and other deposit products. Ensure new account procedures and documentation are completed accurately and consistently. Serve as a loan officer by assisting members with consumer loan applications, reviewing financial information, making lending decisions within established authority, and communicating loan decisions and terms. Assist members with account questions, transactions, problem resolution, and other financial service needs. Provide guidance and support to employees handling more complex member situations. Monitor branch workflow, staffing, scheduling, cash operations, and internal controls. Train and develop employees on operational procedures, member service expectations, new accounts, lending, and PECU policies. Conduct employee coaching, performance discussions, and evaluations as needed. Ensure the branch maintains appropriate security, confidentiality, and compliance standards. Work collaboratively with other branches and departments to provide consistent service to PECU members. Perform other duties as assigned. Qualifications Previous banking or credit union experience required. Previous supervisory or leadership experience strongly preferred. Experience opening and maintaining consumer deposit accounts. Consumer lending or loan officer experience preferred. Strong understanding of branch operations, account documentation, and financial institution procedures. Excellent communication, leadership, and problem-solving skills. Ability to coach employees, address performance concerns, and lead by example. Strong attention to detail and commitment to accuracy and compliance. Comfortable working directly with members and resolving complex or sensitive situations. What We're Looking For The successful candidate will be a hands-on leader who is comfortable balancing employee leadership with direct member service. This role requires someone who can confidently manage branch operations, support and develop a team, open accounts, assist with lending decisions, and step in wherever needed to ensure members receive excellent service. PECU does not operate under a sales-goal environment. We are looking for someone who prioritizes doing what is right for the member, maintaining strong operational standards, and building a knowledgeable and dependable team. Benefits PECU offers a comprehensive benefits package designed to support our employees and their families, including: Medical insurance with a $0 employee-premium HMO option, as well as PPO and HDHP options Dental insurance with the employee premium paid 100% by PECU Health Savings Account (HSA) employer contributions for eligible employees enrolled in the

HDHP 401

(k) retirement plan with a 10% employer contribution Paid Time Off (PTO) 13 paid holidays Paid birthday PTO day each year Paid work anniversary PTO day each year Additional benefits and employee programs

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person