Branch Lead Citizens Community Federal life insurance, flexible benefit account, parental leave, paid time off, paid holidays, 401(k), retirement plan Sep 14, 2026 Description We are looking for an innovative leader to guide our branches to new heights. This is a fast-paced, interactive position with CCFBank, a successful financial institution with locations throughout Wisconsin and Minnesota. If you're a visionary with a passion for leadership, we want you! As a Branch Lead, you will play a pivotal role in driving sales growth, building a high-performing team, and ensuring exceptional customer experiences. We are looking for a candidate with outstanding leadership skills, a strategic mindset, and a proven track record in sales. The ideal candidate must display poise and have an engaging, empathetic communication style to achieve success in this job. Someone in this role must have a sincere appreciation for people. They should be comfortable selling their ideas, whether that's a new process within the organization or a new product or service in the market. This job focuses heavily on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.

It requires an effective communicator:

someone who is able to motivate others while understanding and responding to their needs and concerns. The person in this position must be friendly and genuinely interested in the needs of others, whether that's managers, team members, customers, or the company itself. This person must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems. Expect a faster-than-average pace of work for this position.

Primary Responsibilities Sales Strategy:

Develop and execute strategic sales plans to achieve and exceed branch targets. Identify market opportunities, analyze trends, and drive innovative sales initiatives.

Team Leadership:

Lead, mentor, and inspire a team of sales professionals. Foster a positive and collaborative team culture, providing coaching and guidance to help team members achieve their full potential.

Customer Focus:

Ensure the delivery of excellent customer service by understanding customer needs, resolving issues, and maintaining strong customer relationships. Strive for customer satisfaction and retention.

Operational Excellence:

Oversee branch operations, ensuring efficiency, accuracy, and compliance with company policies. Monitor inventory levels, manage budgets, and optimize resources.

Proven experience in a leadership role with a strong focus on sales and customer excellence.

Exceptional communication and interpersonal skills.

Performs other duties as assigned. Education and Experience Associate's Degree in accounting, finance, or related field

Substitution:

Four (4) years of lending in consumer and/or consumer real estate may be considered in lieu of the degree.

Three (3) years of experience in the financial services industry

Three (3) years of experience working in sales or customer service

Desired Qualifications:

Two (2) years of supervisory experience. What's in it for you? Full Time, 40 hours per week.

Monday - Friday work week; occasional Saturdays required.

Competitive pay.

Eligible for annual incentive based upon company performance and goals.

Perks:

Health, Vision & Dental Plans

Health Savings Account (HSA) with CCF Contributions

Health Reimbursement Arrangement

Flexible Spending Account

Employer Paid Life Insurance and Long-Term Disability Plans

Voluntary Life Insurance and Short-Term Disability Plans

Accident and Critical Illness Plans

Hospital Indemnity

401K Retirement Plan and Company Match

Paid Time Off, Bereavement Leave, and Paid Holidays

Parental Leave

Company-Wide Wellness Program

Employee Achievement Program

Colleague Referral Program

Professional Development Reimbursement Program

Career Planning

Colleague Pricing on Secondary Market Mortgage Loans

Colleague Beyond Save & Spend Accounts Perks What can you expect from us? At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers. We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them. Learn more here about how we make more possible: https://ccf.us/careers/ Ready to be part of our financial family? Apply online at ccf.us! If you need assistance applying, contact us at HR@ccf.us and we will attempt to meet your needs. In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.