Western Vista Federal Credit Union

• Full Time
• Assistant Branch Manager
• Onsite, Casper, WY At Western Vista CU, our members finances are our focus.

The Assistant Branch Manager collaborates with the Branch Manager to lead all aspects of member relationships delivered through the branch (in person, phone, text, virtual appointment/meeting), encompassing retail, small business relationships, and community business development, ensuring member service levels are consistently exceeded. Through having a vast understanding of branch operations, the Assistant Branch Manager co-supervises all branch positions; including hiring (in conjunction with leadership and HR), performance management, and reviews. The Assistant Branch Manager supports branch sales and service goals by training, coaching and developing staff. They will provide on the spot coaching to employees relevant to member service, referrals, and sales. This position will also focus on:

Essential Functions & Responsibilities:

Partners with the Branch Manager in direct management, development, and guidance of highly motivated, results-oriented branch teams, whose primary responsibility is focused on member retention, developing member relationships through increased household services, and acquiring new relationships. Oversees sales, operations, security, and compliance performance. Ensures member experience is consistent and supported by flexible policy and procedures, managing risk appropriately. Proficient in all consumer loan application types and complexities with underwriting said loans. Leading and coaching a motivated, high performing branch team, who are proficient and effective in high value activities. Conducts staff observations to support credit union's objectives, and proactively provides effective feedback and coaching to enhance leadership growth and career pathing. Conducts performance reviews with abilities to diagnose performance gaps, help others identify the right solutions, and commitment to influencing performance behaviors in a positive way. Ensures a retail ready environment for members within the branch. Scheduling and allocation of resources appropriately to support a differentiated end to end experience within the branch. Serves as the Branch Manager in the absence of the Branch Manager, fills in for peak schedules or for any absence, or shortage for job groups within the branch, as needed. Ensures that the branch is in compliance with credit union regulations and procedures, federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Ensures branch compliance with all security, safety, and emergency preparedness procedures. Ensures employees are current with training and can perform annual required training as needed. Prepares monthly branch reports and completes projects and assignments within timelines . Attends scheduled management meetings and trainings. Complies with Bank Secrecy Act/Anti-Money Laundering/CIP (U.S. Patriot Act) procedures and policies. Provides members with courteous, friendly service, which exceeds their expectations while processing transactions promptly, efficiently and accurately.

Performance Measurements:

To ensure all KPI's have been met/exceeded by the branch, to include individual staff performance. To ensure a standard of world class service and advocacy to the membership and credit union associates is maintained at all times with all interactions. To maintain a cohesive, highly trained and motivated staff, that anticipates and exceeds member needs. To ensure the accuracy and quality of work performed by all branch employees. To serve as an ambassador of WVCU, fulfilling the mission, vision, and values for both internal and external members. To serve as an ambassador of WVCU in the community.

Knowledge and Skills:

Experience One year to three years of similar or related experience. Understands and can perform management approaches such as work scheduling, prioritizing, coaching and process execution. Demonstrated ability to proactively generate business, with oversight and leadership within a service and sales focused culture. Requires practical knowledge of job area, familiarity with banking policy and procedures, deposit products, cash protocols, and operational functions. Proven commitment to exemplary experiences for the member. Positive phone demeanor and superior written and verbal communication skills are essential. Must promote a service-oriented mindset and capable of making members feel valued. Strong attention to detail and organizational skills. Knowledge of credit union products, policies and procedures and of federal rules and regulations. Proven ability to develop, set and communicate measurable goals. Flexibility in scheduling. May require some travel. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with subordinates, peers and upper management. Education A high school education or GED.

Job Type:

Full-time Pay:

$25.00

• $37.

38 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Application Question(s): Why are you interested in this role? If offered the position what are your wage requirements? Why are you leaving your current role?

Education:

High school or equivalent (Required)

Experience:

Banking:

2 years (Required)

Supervising :

2 years (Required) Ability to

Commute:

Casper, WY 82604 (Preferred) Ability to

Relocate:

Casper, WY 82604: Relocate before starting work (Required)

Work Location:

In person