Job Detail Job Title:

Accounts Receivable Collector Department:

62043-Patient Financial Services -

Admin Location:

Farmington FTE%: 1 Shift Search #: 2027-338

Closing Date:

10/15/2026

Recruiter:

Errico, Daniel Why UConn Health UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

PURPOSE OF CLASS

At the UCHC this class is accountable for performing a variety of collection and investigative functions on delinquent patient account balances.

SUPERVISION RECEIVED

Works under the general supervision of an employee of higher grade.

EXAMPLES OF DUTIES

Performs financial investigations to determine debtors ability to pay; sets up payment plans; performs phone collections to various sources; performs mail collections by using a prescribed set of dunning and/or specialized correspondence; recommends rebilling to third parties if appropriate; refers accounts to outside collection agencies; follows through with wage executions/property liens; recommends referrals to small claims court; enters claims into small claims court; may represent the Health Center in court; may act as liaison between patient services and attorney generals office; completes all forms/documents relating to legal action; may write remittances; prepares summary reports on attorney referral accounts; does batching, write-offs, determines eligibility/grant funds for Hill-Burton; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILL AND ABILITY

Knowledge of collections and its legal aspects Knowledge of claims processing Knowledge of effective telephone/interviewing techniques Oral and written communication skills Interpersonal skills Ability to compile and analyze facts Ability to prepare, process and maintain records and reports

EXPERIENCE AND TRAINING

General Experience:

Three (3) years' of investigative or clerical experience related to collections work.

Substitutions Allowed :

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.

PREFERED QUALIFICATIONS

Experience working in a healthcare, hospital, medical billing, patient accounts, collections, or revenue cycle environment. Experience with third-party insurance billing, including claim follow-up, denial review, and appeals. Knowledge of payer billing guidelines, coverage policies, and timely filing regulations. Experience researching and resolving claim denials, through effective follow-up with payers. Experience in preparing documentation, correspondence, appeals. Experience using Epic electronic health records, patient accounting systems, collection systems, or other financial/account management software. Strong knowledge of hospital billing processes, revenue cycle workflow.

SCHEDULE

Fulltime. Monday - Friday. 8:00 am - 4:30pm with a 30-minute unpaid meal break