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CA
CFL Agencies USA
Accounts Receivable Collections Specialist
Career Insights for Accounts Payable / Receivable Clerk
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Scorecard
Based on Florida data
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What they do
An Accounts Payable or Receivable Clerk keeps records of accounts and financial transactions, with specific responsibility for Accounts Payable/Receivable. Works for a business or bookkeeping service. Provides information for financial and tax reports completed by an accountant.
$44,286 / year median in Florida
+1% projected growth
Job Description
Overview We are seeking an Accounts Receivable & Collections Specialist with proven experience in the NVOCC, shipping, or logistics industry . The ideal candidate will have a strong understanding of ocean freight operations, customer billing, freight documentation, and transportation-related charges. This person will be responsible for managing customer and agent accounts, following up on outstanding balances, resolving billing discrepancies, and coordinating with Operations, Sales, and Accounting teams to ensure accurate invoicing and timely collections. The successful candidate should be detail-oriented, organized, and comfortable communicating with customers and internal teams while enforcing company credit and collection policies. Direct Experience in Shipping, Tucking, Logistics Mgmt. Strong verbal and written skills; English/Spanish equally fluent.
Responsibilities:
- Manage and collect outstanding accounts receivable for domestic and international customers and Agents.
- Contact customers/Agents via phone, email, and written correspondence regarding overdue invoices.
- Review aging reports daily and prioritize collection activities.
- Resolve billing disputes by working closely with Operations, Customer Service, and Accounting.
- Reconcile customer accounts and investigate payment discrepancies.
- Maintain accurate records of collection activities and customer communications.
- Negotiate payment arrangements while maintaining positive customer/agent relationships.
- Monitor customer credit limits and recommend account Credit Holds when necessary.
- Coordinate with Sales and Management regarding delinquent accounts.
- Prepare weekly and monthly aging and collection reports.
- Ensure compliance with company policies and industry regulations. Qualifications
- Bachelor's / associate's degree - preferable.
- 2-5 years of related experience.
- Experience with international freight collections.
- Knowledge of ocean freight terminology and shipping documentation.
- Strong knowledge of freight invoices, ocean freight, import/export documentation, and customer billing.
- Experience working with ERP or transportation management systems.
- Excellent negotiation, communication, and problem-solving skills.
- Ability to manage multiple accounts while meeting collection goals.
- Proficiency in Microsoft Excel and Microsoft Office.
- High attention to detail and organizational skills.
- Ability to work independently and as part of a team.