Our promise is simple:

Respond. Restore. Rebuild. Most of our customers are having one of the worst weeks of their lives when they reach us. That shapes how we work, and it shapes who we hire. About the Role This is our front desk — and it's more than a front desk. You'll be the first voice a customer hears and the first face they see, while also owning three routine but essential functions that keep the company running: accounts receivable, subcontractor compliance records, and dumpster service coordination. It's a role with several hats. Some days run on plan; many don't. If you like variety, staying organized, and being the person others count on to keep things moving, you'll do well here. If you prefer one task at a time in a quiet corner, this isn't the seat for you. You don't need to arrive knowing restoration or construction. We'll train you on our systems and processes. Schedule & What to

Expect Hours:

[Monday-Friday, 8:00 AM - 5:00 PM]

Location:

On-site at our Savannah office. This is not a remote or hybrid role.

On-call rotation:

You'll take part in our rotating after-hours phone schedule for one week, roughly once a month. Emergencies don't keep business hours, and this is how we make sure a real person answers. We want you to know this up front — it's a real commitment, and it's part of the job. What You'll Own Accounts Receivable Create customer invoices and reconcile receipts and payments. Maintain accurate, organized AR records. Follow up on outstanding invoices and answer routine billing questions. Subcontractor Compliance Enter new subcontractors into our systems and maintain their files. Keep required documentation — W-9s and certificates of insurance — current and on file. Chase down missing or expired paperwork before it becomes a problem. Nobody works on our jobs without current coverage, and you're the one who makes sure of it. Dumpster Service Coordination (Savannah Trash) Schedule and track dumpster deliveries, pickups, exchanges, dumps, and returns. Coordinate between customers, drivers, and our field teams. Maintain accurate records of where every container is and what's scheduled next. Front Office & Lead Intake Greet customers, subcontractors, vendors, and visitors. Answer and route incoming calls. Take initial lead intake for our Mitigation and Reconstruction departments, entering job information accurately so the right team can respond quickly. Receive and distribute packages; keep the front office organized and welcoming. Occasionally post approved content to company social media for our Marketing team. How This Seat Lives Our Core Values We hire, coach, and review against four values. Here's what each one looks like in this role: Trust — You'll handle customer payment information, financial records, and compliance documents. We need someone who is honest, discreet, and says so plainly when something looks wrong or a mistake gets made. Ownership — Nobody else is going to catch an expired COI or a dumpster that never got picked up. These functions are yours. We're looking for someone who follows through without being reminded. Passionate — Our customers reach us after a loss. The tone you set on the phone and at the front door is often their first reassurance that things are going to be okay. That matters to us, and we want it to matter to you. Productivity — You'll juggle invoices, phone calls, walk-ins, and scheduling changes in the same hour. We need someone who keeps several plates spinning and still gets the details right. What You'll Need Required Comfort with email, spreadsheets, and learning new software. Clear, professional written and verbal communication. Strong attention to detail — especially with numbers, dates, and documents. Dependability and follow-through. Willingness to participate in the on-call rotation. Valid driver's license and clean background check. [Adjust to actual requirements.] Preferred, but not required Previous office, administrative, customer service, or accounts receivable experience. Exposure to Quickbooks Online Construction, restoration, or trades industry experience. You do not need to check every box. If you're dependable, learn quickly, and take pride in doing things correctly, we want to hear from you. Physical Requirements Primarily seated desk work with regular computer and phone use. Occasional lifting of packages and deliveries up to [25] pounds.

Pay:

From $20.00 per hour

Benefits:

401(k) matching Health insurance Opportunities for advancement Paid time off

Work Location:

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