Job Summary The Accounts Receivable Specialist is responsible for accurately invoicing and processing customer payments, maintaining customer accounts, resolving billing discrepancies, and collecting outstanding balances for Clear Creek Disposal. This position works closely with customers, customer service, dispatch, and management to ensure accounts are accurate and payments are collected in a timely manner. The ideal candidate is organized, dependable, detail-oriented, professional with customers, and comfortable handling collections while maintaining positive customer relationships. Responsibilities Manage accounts receivable functions, including invoicing and collections to ensure prompt payments from customers Process and post customer payments accurately and promptly, including checks, ACH payments, credit card payments, and online payments. Maintain accurate customer account balances and payment records. Review accounts receivable aging reports and identify past-due accounts requiring follow-up. Contact customers by phone and email regarding outstanding balances and payment arrangements. Follow established collection procedures for residential, commercial, construction, recycling, and other customer accounts. Research and resolve billing questions, payment discrepancies, unapplied payments, credits, and account adjustments. Coordinate with customer service, dispatch, and operations to verify service activity when resolving billing disputes. Review charges related to services such as recurring waste collection, extra pickups, disposal charges, delivery and removal fees, contamination, overages, and other applicable services. Process account adjustments, credits, refunds, and write-offs according to company policies and authorization requirements. Maintain accurate documentation of collection activity, customer communication, payment commitments, and account notes. Monitor customer payment arrangements and follow up when commitments are not met. Assist with service hold, suspension, or cancellation procedures for delinquent accounts according to company policy. Reconcile customer accounts and assist with month-end accounts receivable procedures. Prepare accounts receivable reports and provide information to management regarding delinquent accounts and collection activity. Assist customers with questions regarding invoices, statements, account balances, and payment history. Maintain customer confidentiality and protect financial and payment information. Assist with new customer account setup and verification of billing information as needed. Support accounting and administrative functions as assigned. Perform other duties as necessary to support company operations. Qualifications Bachelors Degree or equivalent proven experience in accounts receivable required. Previous accounts receivable, bookkeeping, billing, collections, or accounting experience preferred. Experience in waste management, sanitation, construction, transportation, utilities, or service industry is beneficial. Exceptional attention to detail with strong analytical skills for account reconciliation and analysis tasks. Effective communication skills with professional phone etiquette for client interactions and collections efforts. Ability to research problems and resolve account discrepancies. Ability to handle multiple priorities efficiently while maintaining accuracy in a fast-paced environment. Ability to work independently while also collaborating with other departments. Basic understanding of accounting and accounts receivable principles. Proficiency with computers, email, and other Microsoft Suite. Ability to learn company specific customer management, routing, billing, and payment-processing systems. Ability to speak Spanish is a bonus. Join our team as an Accounts Receivable Specialist if you're passionate about leveraging your accounting expertise to support organizational success! We value proactive problem solvers who thrive on collaboration, accuracy, and continuous improvement.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person