Accounts Receivable Representative

Accounts Receivable Representative Traffic Tech Inc. - 2.7 Chicago, IL Job Details Full-time 13 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Debt collection phone call Portfolio monitoring Record keeping Customer communication Financial close processing Sage Financial data reconciliation Customer relationship building Credit risk assessment Mid-level 3 years Credit card payment processing Client invoicing Analysis skills Debt collection payment plan Month-end close Escalation handling Debt collection negotiation Communication skills Credit analysis Client interaction via phone calls

Full Job Description Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 50 offices throughout the United States, Canada, Mexico, and China, the company offers progressive and efficient solutions for moving freight by land, sea, and air. Our platform, corporate culture, and "hardest working Team in transport" have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solutions available.

Your Part In It:

Reporting to the Credit & Accounts Receivable Manager, the candidate's role will be to focus on managing overdue accounts, communicating with clients to resolve payment issues, and negotiating solutions that align with company policies. Combining strong communication skills with attention to detail, the Collections Representative will help reduce financial risk while supporting positive customer relationships.

ACCOUNTS RECEIVABLE REPRESENTATIVE

What the

Job Entails:

Perform high-volume outbound calls and send written communications to clients to collect overdue accounts Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk Document all collection activities in internal systems with precision and accuracy Negotiate payment arrangements, including payment plans and settlements, in line with company policies Perform account reconciliations and resolve discrepancies between customer records and internal accounts Investigate collection issues and advise customers on corporate A/R policies and procedures Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays Escalate complex or high-risk accounts to management when necessary Process credit card and other forms of payment securely and accurately Submit invoices, statements of account, and payment reminders to customers Respond in a timely manner to customers and internal inquiries Assist with month-end closing activities related to receivables

What We Are Looking For:

3-5 years of experience in Accounts Receivable or Collections in a high-volume environment Strong understanding of the full accounts receivable cycle and collection processes Proven ability to meet or exceed collection targets and performance metrics Excellent negotiation, conflict resolution, and customer service skills Highly organized with a strong attention to detail and accuracy in a fast-paced environment Ability to work independently, demonstrate initiative, and proactively resolve issues Strong analytical, problem-solving, and multitasking abilities Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset) Knowledge of transportation/logistics industry (asset) Familiarity with credit risk assessment and aging analysis (asset) Strong verbal and written communication skills

What We Offer:

Full Benefit options, including Medical (Dental & Vision) Life/AD&D Insurance, Long-term Disability 401(k) matching Personal and volunteer days off Dynamic environment and 'can-do' culture This is a full-time in-office permanent position from Monday to Friday. #LI-JC1