Student Account Assistant

Student Account Assistant 494221 Evansville, Indiana, United States Part-Time / Temp & Seasonal Staff

Title:

Student Account Assistant - Temporary

Division:

Finance and Administration

Department:

Business Office

FLSA Status:

Non-Exempt

Salary Range:

Grade 6: $14.56/hour Position Summary Serve as the initial point of contact for students, parents and third parties who contact the Bursar's Office for assistance with billing and payment questions. Identify customer needs and link to appropriate resources within the Bursar's Office and across the University. Duties/Responsibilities Provide customer service support to all customers including but not limited to students, parents, University employees, and third-party vendors. Review, analyze and communicate information regarding accounts as necessary to those inquiring. Discuss viable payment plan options with students to help them remain in good financial standing with the University. Document communication with student in Banner on the student account. Communicate with third party payers either in person or on the phone regarding student accounts ensuring they have appropriate Authorized User status to discuss student account details in TouchNet for billing and 1098T documentation. Analyze the student account and advise the Authorized User on appropriate steps which need to be taken concerning their student's account. Process daily payments received by ACH and mail. Receipt outside scholarship payments and prepare files for the Student Financial Assistance Office. Coordinate the Bursar's Office email. Identify customer needs, seek input from appropriate Bursar's Office administrators, and provide timely responses. Provide reimbursement letters for students to present to their employers/sponsors. Assist Sr. Bursar Assistant with balancing cash drawers; investigating and identifying any discrepancies between the drawer and Banner AR as needed. Identify students who should work with Financial Care Team (FCT) and Student Financial Success Center (SFSC). Enter collection fees on student accounts from collection agency statements. Participate in outreach efforts coordinated by the Payments Coordinator. Identify and evaluate supporting daily paperwork which needs to be scanned and indexed into Banner document imaging. Maintain current knowledge of Family Educational Rights and Privacy Act (FERPA), Fair Debt Collection Practices, Truth in Lending Act, Payment Card Industry standards, applicable accounting standards, and other related regulations and policies. Participate in periodic staff training to ensure compliance and to promote accurate, consistent, and effective communication with customers. Other duties as assigned. Required Knowledge and Skills High school diploma or equivalent. Minimum of one year prior related office experience or one-year related University level coursework. Prior customer service experience. Strong interpersonal skills including written and verbal communication. Strong organizational skills required with ability to manage time and meet deadlines. Ability to make independent decisions. Demonstrated ability to calculate equations of addition, subtraction, multiplication, and division including interpreting percentages, fractions and decimals. Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Attention to detail and accuracy. Strong conflict management resolution skills. Preferred Knowledge and Skills Knowledge of FERPA restrictions. Experience with Ellucian Banner and TouchNet. Functional Requirements Remaining in a stationary position at a desk or workstation for extended periods of time (the majority of the work day) for the majority of assigned duties. The use of computers and computer systems (hardware and software) to set up functions, enter data and process information. Uses computer-generated reports to extract and process information. The presentation of a consistently professional demeanor at all times, even in difficult, negative or frustrating situations such as when handling complaints from students, staff and/or faculty, or members of the community. The ability to use a telephone to receive information and to be understood by University customers. Must maintain high level of accuracy and efficiency to meet ongoing, crucial deadlines. Must maintain a high level of confidentiality. Regular Work Hours/Travel Requirements Office hours are Monday through Friday from 8:00 am to 4:30 pm. As a seasonal position, it is expected this position work 37.5 hours a week, Monday through Friday beginning May and extending through August. About USI The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits!

Benefits for this position include:

Affordable medical, dental, vision, life and short term and long-term disability insurance plans. Retirement plan where the University makes the total contribution equivalent to 7% of annual salary. Full tuition fee waiver for employees/75% for spouses and dependent children. Accrue up to 10 paid vacation days per fiscal year - accrual increases after 4, 7, and 11 years of service