Company Overview:

Join The Gerson Companies, a third-generation family-owned importer and manufacturer specializing in seasonal, gift, and home décor. With over 80 years of experience, we are known for our commitment to quality and innovation. Our headquarters and 500,000 sq. ft. distribution center are located in Olathe, KS, with additional offices in Hong Kong, Shanghai, and sales personnel across the United States. We showcase our product lines at over 10 markets nationwide, including permanent showrooms in Atlanta and Las Vegas.

Role Overview:

As an integral member of the Accounting Department, the Credit / Accounts Receivable Specialist is responsible for maintaining positive client relationships, resolving payment-related issues, ensuring timely collections, and accurately processing and applying customer payments. This role also coordinates the company's credit approval process in accordance with established procedures and policies, including processing credit applications, assessing customer creditworthiness, and analyzing financial data to determine appropriate payment terms and credit limits. The Credit / Accounts Receivable Specialist is responsible for maintaining a thorough understanding of assigned customer accounts and must be able to access, review, and interpret account and payment history to research discrepancies, identify collection opportunities, resolve account issues, and support informed credit and collections decisions. The position requires the ability to recognize trends and recurring issues within customer accounts and effectively communicate relevant account issues, payment patterns, and other concerns to appropriate internal departments to support cross-functional resolution and improved business processes. The position requires strong attention to detail, sound judgment, effective communication skills, and the ability to thrive in a fast-paced, high-volume environment.

Responsibilities and Duties:

Manage and maintain customer accounts, ensuring information is accurate and up to date. Utilize effective communication skills to interact with customers, address payment inquiries, and follow up on past-due accounts. Investigate and promptly resolve short payments, claims, and discrepancies, escalating issues as necessary. Collaborate with cross-functional teams, including Sales, Customer Service, Distribution, and Accounting, to resolve customer concerns. Perform regular account reconciliations to ensure the accuracy and integrity of financial data. Verify billing accuracy to prevent errors and discrepancies in customer transactions. Prepare clear, comprehensive monthly reports and analyses related to accounts receivable activities. Provide exceptional customer service to maintain and strengthen business relationships. Accurately process and apply customer payments in the system and handle bank deposits efficiently. Manage multiple tasks simultaneously, often using multiple screens and systems, to meet deadlines and maintain productivity. Coordinate the Gerson credit approval process, including initiating inquiries into customers' bank and trade references and analyzing credit and financial data to assess risk within an assigned portfolio of accounts. Perform other duties as requested or assigned by management.

Qualifications:

Accounting and/or Business degree preferred; high school diploma required. Strong typing and 10-key accuracy with exceptional attention to detail. Proficiency in Excel and financial data management. NetSuite experience strongly preferred. Excellent interpersonal and communication skills, both written and verbal. Strong work ethic with the ability to meet time-sensitive deadlines and handle high-pressure situations. Ability to prioritize multiple tasks and remain flexible in a dynamic environment. 1-2 years of accounts receivable and reconciliation experience preferred but not required. Bilingual in English and Spanish preferred but not required. The Gerson Companies and Park Hill Collection are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Pre-employment criminal background check and approval required.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have experience managing customer accounts and reviewing account/payment history to research balances, payment issues, discrepancies, or collection activity?

Experience:

Accounts Receivable, Credit, or Collections:

1 year (Required) Ability to

Commute:

Olathe, KS 66061 (Required)

Work Location:

In person