Part-Time Business Assistant

Title:

Part-Time Business Assistant Salary Range:

$18.00/hr

Contract Term Length:

Not Applicable Standard Hours:

24 hours per week

Work Location:

On-Site FLSA Status:

Non-Exempt College:

West Kentucky Community & Technical College Campus Location:

West Kentucky Community & Technical College Department:

Business Services Job Summary The Part-Time Business Office Assistant supports the Business Office by assisting with student account outreach and payment solutions. This role involves contacting students regarding past-due balances, providing accurate account information, and assisting with payment plans and payment options. The ideal candidate is professional, detail-oriented, and comfortable working with sensitive financial information while providing excellent customer service.

Job Duties:

Student Account Outreach

• Contact students via email, phone, or text regarding past-due balances
• Provide accurate information on account balances, deadlines, and next steps
• Maintain a professional and respectful tone in all communications Payment Support and Solutions
• Assist students with establishing payment plans
• Explain available payment options
• Support students in resolving account holds related to unpaid balances Account Review and Documentation
• Review student accounts for accuracy and outstanding charges
• Document collection efforts and student interactions in the system
• Maintain detailed and organized account records Reporting and Follow-Up
• Monitor delinquent accounts and conduct timely follow-up
• Assist with reporting on collection activity and payment trends

Minimum Qualifications:

High school diploma/

GED Preferred Qualifications:

Previous experience in customer service, collections, accounts receivable, billing, or office administration preferred

Additional Skills Requested:

• Strong communication and customer service skills
• Attention to detail and accuracy
• Basic knowledge of billing or financial systems preferred
• Ability to handle sensitive information with professionalism and discretion Employee Rights - Employee Polygraph Protection Act Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.