Job Summary We are seeking a proactive and detail-oriented Administrative Assistant with a strong focus on Accounts Receivable to join our dynamic team. In this role, you will be responsible for managing client billing, ensuring timely collection of payments, and supporting various administrative functions to keep our financial operations running smoothly. Your expertise in accounting systems, customer service, and financial software will be vital in maintaining accurate records and fostering positive client relationships. This position offers an exciting opportunity to contribute to a fast-paced environment where your skills in financial concepts and data management will make a meaningful impact. Prism Specialties

• a leader in the electronic, art, and textile restoration field is looking for an energetic, conscientious and detail oriented individual who enjoys being part of a team and takes pride in their work.

This position is

FULL TIME

Job Responsibilities:

• Provide administrative support to the Operations Manager
• Data entry and file maintenance
• Answer phone calls and provide excellent customer service
• Maintain and schedule appointments
• Accounts receivables and collections
• Track and update customers, contractors, and adjusters on status of work
• Provide additional administrative support as requested

Duties :

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about our services
• Upsell additional services to customers when appropriate
• Assist customers with scheduling, invoicing and resolving any issues or complaints
• Enter customer data and update account information in our database
• Communicate effectively with customers through various channels, including phone and email
• Analyze customer needs and recommend the best solutions to meet their requests
• Handle escalated customer concerns with empathy and professionalism
• Collaborate with other team members to ensure a seamless customer experience

Requirements:

• Excellent phone etiquette and strong interpersonal skills
• Proven experience in providing exceptional customer service
• Proficient in English; ability to communicate effectively both verbally and in writing
• Strong data entry skills with attention to detail and accuracy
• Ability to analyze customer needs and provide appropriate solutions
• Bilingual in English and Spanish is preferred Accounts Receivable Duties Manage accounts receivable processes, including invoicing, payment processing, and account reconciliation using accounting software such as QuickBooks Monitor and follow up on overdue accounts through collections account management and negotiation to ensure timely payments Perform data entry and maintain accurate billing records using spreadsheets, billing software, and other financial systems Generate detailed reports on receivables, aging analysis, and account status using Excel data analysis techniques and formulas Communicate professionally with clients via phone and email to resolve billing discrepancies and provide exceptional customer service

Job Preferences:

• High School Diploma (Associates Degree preferred)
• Proficient in MS Office suite, QuickBooks, Email, Internet
• Experience in restoration preferred but not required Join us if you're eager to leverage your accounting expertise in a vibrant setting where your contributions directly support our financial health.

We value energetic team players who are committed to accuracy, efficiency, and delivering outstanding service! We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.

Pay:

$23.00

• $24.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person