Performs difficult technical work involved with the maintenance and billing of utility accounts; does related work as required. Work is performed under the supervision of the Accounts Receivable Manager. Performs difficult analysis and reasonability checks on utility accounts and billing data that fall outside established guidelines and parameters. (25%) Interacts frequently with customers to discuss high bill concerns and takes necessary action to research problems and/or calculate adjustments in accordance with City policies and procedures. (25%) Works closely with Electric, Public Works and Technology Services departments on utility billing issues and problem resolution. (20%) Performs computations and posts to statistical and other records applying knowledge of billing procedures and processes. (10%) Reconciles invoices and prepares period and special reports related to utility billing and month-end reconciliation. (10%) Responsible for the proper maintenance of account records, office files and a variety of other related records. (5%) Performs work necessary to accomplish Accounts Receivable and Utility Billing goals and for the preparation of accurate utility bills performs related tasks as required. (5%)A thorough knowledge of the City's utility billing software; a thorough knowledge of utility billing policies and procedures; a demonstrated ability to analyze and prepare complicated reports for both inside and outside users; a demonstrated ability to assess, evaluate and find solutions for billing, meter reading and customer service issues; a demonstrated ability to maintain effective working relationships and communications with City officials, the general public and co-workers. Completion of required National Incident Management System (NIMS) training for personnel that would possibly work in the field or the departmental sub-center (IS-700, IS-100, IS-200 & IS-300)

EDUCATION AND EXPERIENCE

Any combination of education and experience equivalent to High School Diploma, supplemented by business courses or previous experience in a business or utility environment. Previous experience with billing or customer service is preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Interactive office environment with exposure to computer screens; must be able to interact with other divisions and departments inside the City organization; as well as with customers. Must have the ability to push, pull, or list up to 25 lbs. occasionally and stand for lengthy periods of time. The physical activity of this position includes:

Reaching:

Extending hand(s) and arm(s) in any direction.

Walking:

Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Repetitive Motions:

Substantial movements (motions) of the wrists, hands and/or fingers. The physical requirements of this position:

Office Environment Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Office environment work involves sitting most of the time. Jobs are categorized as office environment if walking and standing are required only occasionally and all other Office Environment Work criteria are met. The visual acuity requirements including color, depth perception and field of vision: The worker is required to have close visual acuity to perform one or more of the following. Preparing and analyzing data and figures; accounting; transcription; computer terminal; extensive reading. The conditions the worker will be subject to in this position:

None:

The worker is not substantially exposed to adverse environmental conditions (such as in a typical office or administrative work environment). Must possess a valid appropriate driver's license with acceptable driving history. Drug screening and criminal background check required.

REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable, and welcoming. We value diversity and promise to honor your experiences, perspective, and unique identity. The City of Gastonia is an Equal Opportunity Employer - M/F/H