Job Title:

Membership Accounting and Operations Specialist Job Purpose The Membership Accounting and Operations Specialist role supports the Corporate Office and club operations by managing the full membership revenue cycle — from member management system (MMS) administration and membership billing through revenue accounting and accounts receivable collections. T he specialist ensures member account data is accurate and current, reconciles daily transactions, and partners closely with the Club Experience and management teams so club staff can stay focused on delivering a consistent member experience. This role is Full-Time / 30 hours per week with opportunity to grow. Responsibilities Membership Management o Maintain the membership database by managing membership changes, including but not limited to upgrades, downgrades, freezes, new sales. o Support the club in billing requests related to member and non-member accounts. o Prepare a schedule of reports including but not limited to Membership Count, Return from Freeze, Members Aging Out, Cancellations and Membership Renewals. o Collaborate with the Club Experience team to support member account communications and the club's prospecting workflow. Revenue Accounting o Process and maintain accurate billing of all membership dues. o Post daily revenue accounting batches to accounting software. o Reconcile Deferred Revenues. Accounts Receivable o Monitor and manage accounts receivable, ensuring timely collections. o Accurately record payments to member accounts and document any discrepancies or irregularities. o Maintain organized and up-to-date records for all membership accounts, including incomplete files and accounts with credit concerns. o Support collection efforts by managing cash receipts, membership billing, write-offs, and identifying returned payments. o Generate and distribute first- and second-round billing statements to appropriate stakeholders on the first and second Thursday of each month. Member Management System (MMS) Operations o Serve as day-to-day administrator of the club's member management/CMS platform, keeping members and billing data accurate across systems. o Coordinate with vendors and outside software support to troubleshoot member management system issues. o Enter, review, and submit related payroll or billing data feeds sourced from the member management system, ensuring compliance with company policies. Communication o Effectively partner with the management team to resolve account and billing discrepancies. o Be the liaison between the club Cafe Vendors regarding their use with the member management system. Professional and Technical Knowledge o Associate degree or equivalent relevant experience in accounts receivable, revenue accounting, or membership operations. o Working knowledge of club/membership management systems. o Participate in web training sessions when applicable. o Attend scheduled meetings with the Corporate Office. o Complete all Club Fit compliance training within assigned timeframes (ERP, Bloodborne Pathogen, Sexual Harassment, and Cyber Security) Contribution to Team Effort o Support the Accounting, Club Experience, and management teams. o Be knowledgeable of all club programs, schedules, and policies. o Maintain confidentiality of member, vendor and employee payroll, and financial information. Job Requirements o Sit for extended periods of time. o Lift up to 10 lbs. o Understand and communicate both verbally and in writing in English. o Follow job-related directions o Think independently and suggest effective solutions to potential challenges. o Work a flexible schedule as required by business needs, which may include nights, weekends, and holidays. o Understand and comply with all company safety policies and their requirements. Reporting Structure o Direct Line to General Manager